What are the responsibilities and job description for the Sr Client Service Associate position at Wealth Enhancement Group?
About Wealth Enhancement
Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of personalized financial planning with our team-based Roundtable and UniFi processes that go far beyond the standard approach. We proudly provide unique financial plans and investment management services to over 90,000 households from our over 175 offices - and growing - nationwide.
Since 1997, Wealth Enhancement has tirelessly raised the standard of wealth management with specialized knowledge and more attentive service that helps every client craft their future. For more information, please visit www.wealthenhancement.com.
Our Los Angeles, California office has an exciting opportunity for a Sr Client Service Associate! In this role, you will serve as a trusted partner to clients and advisors, providing expert support and coordination across all client service and operational activities. The position offers the opportunity to deliver an exceptional client experience, build lasting relationships, and contribute to the success of our growing financial advisory practice.
This is a Hybrid position supporting a high-growth team.
In the spirit of pay transparency, we are excited to share the base salary range for this position is $75,000.00 to $85,000.00, exclusive of bonuses and benefits. We encourage you to apply and provide us with your compensation expectations when you do. We're big on open conversations, so, let's have one.
Primary Job Functions
Office Support
Schedule meetings with clients and product vendors or sponsors
Manage and distribute mail, including coordinating overnight deliveries
Order office marketing materials and printer supplies, and coordinate printer maintenance with vendors and technology staff
New Client Onboarding
Ensure accurate completion and setup of prospect and new client paperwork
Follow up on funds transfers from surrendering companies
Maintain the Salesforce CRM database
Research and resolve issues with the broker/dealer, Wealth Enhancement Group operations team, or vendors
Record incoming assets in the appropriate blotting tool
Client Relationship Management
Communicate with clients to understand their personal and financial needs
Prepare account transactions, trades, deposits, withdrawals, and required minimum distributions (RMDs)
Address client requests directly or escalate to advisors as needed, including processing death claims
Collaborate with clients’ tax or legal counsel to address concerns
Client Review Preparation and Follow-Up
Gather client data and prepare materials for meetings and reviews
Conduct tax research (including 1099s) as needed
Complete follow-up actions for clients after meetings
Industry and Company Knowledge
Apply knowledge of WEG’s suitability guidelines, operational processes, and sales model
Demonstrate understanding of financial products, terminology, and practices
Maintain working proficiency with annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, and charitable giving practices
Attend client services and company educational events, as well as vendor presentations
Team and Corporate Support
Support advisor team operations to streamline processes
Complete operational projects that support enhancements and changes
Communicate process and sales updates to the team
Participate in WEG-offered sessions such as Micro Monday, ATO Answers, Client Service Community, and RoundTable LIVE
Manage vendors to established service level agreements
Improve Service Quality by using Ai and digital tools
Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment.
Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools
Projects
Support special projects as assigned
All other duties as assigned.
Education/Qualifications
Bachelor's degree (or equivalent experience) in business, finance, or a related field
Minimum of 3 years in financial services
Experience working with custodians such as Pershing, Fidelity Wealthscape and/or Charles Schwab is strongly preferred
Excellent oral and written communication skills
Ability to work with deadlines, adapt under pressure, and prioritize tasks
Ability to train new employees as needed
Experience with Salesforce strongly preferred
Experience with Workday preferred
Proficiency in Microsoft Office Suite and Salesforce
Demonstrated industry, product, and company knowledge
Strong relationship-building skills with internal and external clients
Ability to develop client trust and maintain positive relationships
Demonstrated collaboration and commitment across organizational initiatives
Proficient at using AI and digital tools
WEG hires employees and makes decisions about their salary qualifications based on factors such as the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state, pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified as this level is $51,450.00 - $84,000. However, the base salary range bolded above ($75,000.00 to $85,000.00) is what we expect to pay as a starting range for this position.
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Comprehensive Benefits Offerings
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:
Training and professional development
Medical, dental and vision coverage (Available to full-time employees and their families)
Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
Life and AD&D insurance – employer paid and voluntary options
Short-term and long-term disability, workers compensation – employer paid
401k with match and profit sharing
Wellness programs and resources
Voluntary benefits, including pet insurance
18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
12 paid holidays each year (10 pre-determined and 2 floating days)
Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)
Should you need reasonable accommodation when completing the application form or during the selection process, contact the Human Resources Department at 763-417-1700
Information provided on this application will be kept confidential and only be shared with those involved in the selection process.
Equal Opportunity Employer, including disabled and veterans. This organization participates in E-Verify.
Click the following link to view Federal and E-Verify posters: Link
OSHA Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.
Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes. All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness. We are committed to equal opportunity in employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Your personal information is handled in accordance with applicable data protection laws.
Benefits:
Health Insurance, 401K Plan, Retirement PlanSalary : $51,450 - $84,000