Service Advisor

Job Overview
We are seeking a dynamic and customer-focused Service Advisor to join our automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. Your enthusiasm and mechanical knowledge will ensure a seamless experience for clients, guiding them through service options, scheduling appointments, and providing expert advice on vehicle care. This position offers an exciting opportunity to combine automotive expertise with exceptional customer service, driving satisfaction and loyalty while supporting the efficient operation of our dealership’s service department.

Duties

• Greet customers warmly and professionally, establishing rapport and understanding their vehicle concerns
• Listen actively to customer needs and accurately document vehicle issues and service requests
• Provide detailed explanations of recommended repairs, maintenance procedures, and estimated costs using auto estimating tools
• Coordinate with technicians to prioritize repairs and ensure timely completion of services such as oil changes, brake repairs, alignments, suspension work, tire services, transmission repairs, diesel engine diagnostics, shocks & struts replacements, air brake systems, and auto body repairs
• Upsell additional services or maintenance based on vehicle condition and manufacturer recommendations to enhance customer satisfaction and dealership revenue
• Manage service writing duties efficiently, including creating work orders and updating customers on progress
• Handle cash transactions accurately while maintaining a professional attitude during all customer interactions
• Maintain comprehensive records of service history, parts used, and customer communications for future reference
• Collaborate with the sales team when appropriate to support automobile sales efforts by providing excellent service advice

Qualifications

• Proven dealership experience with a strong background in auto service management or automotive diagnostics
• Mechanical knowledge across various systems including transmissions, oil changes, brake repair, alignments, suspension systems, tire services, diesel engines, shocks & struts, air brakes, and auto body repair
• Experience working as a service technician or in automotive repair environments is highly desirable
• Skilled in auto estimating software and proficient in automotive service writing practices
• Exceptional customer service skills with the ability to communicate technical information clearly and professionally
• Knowledge of upselling techniques to recommend additional services that benefit the customer while increasing revenue
• Ability to handle cash transactions accurately while maintaining integrity and professionalism
• Familiarity with mechanic experience or automotive diagnostics enhances effectiveness in advising customers on complex repairs

Join us as a Service Advisor where your passion for automobiles combined with your dedication to outstanding customer care will make a real difference! We value energetic professionals eager to grow their careers in a fast-paced environment that celebrates automotive excellence.

Pay: $15.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $25