Charter Coordinator

Charter Coordinator

Reports to: Senior Operations Manager

The role of a Charter Coordinator involves overseeing the logistics and operations of charters, events, and activities for transportation services. Their primary responsibilities revolve around coordinating the movement of passengers for various purposes, such as events, tours, corporate travel, or specialized transportation needs.

Job Description

• Manage all charter reservations from start to finish

• Respond to calls and emails from potential clients requesting information within 24 hours

• Quote prices on charter services using established formula

• “Book” all services and assigning the trip to a driver, confirming vehicle availability

• Confirm all trips and details of request with client to ensure total satisfaction with service

• Ensure all drivers are prepared for each trip, have the proper instruction, paperwork, itineraries, and directions necessary for the given assignment

• Confirm the equipment assigned to the driver is prepared for the assignment

• Apply all discounts to reservations as appropriate

• Track all employee tips for trips booked

• Obtain billing information and prepare invoice or bill credit card

• Maintain positive customer relations and respond to any customer issues with courtesy and a solution-oriented attitude

• Resolve all customer complaints related to charters

• Coordinate large charter moves

• Other miscellaneous duties as assigned

Skills and Qualifications:

• Strong organizational and multitasking abilities.

• Demonstrated proficiency with Microsoft Office Applications: (Excel, Word, PPT…)

• Excellent written and verbal communication and interpersonal skills.

• Knowledge of transportation regulations and safety standards.

• Proficiency in logistics and coordination.

• Problem-solving and adaptability in dynamic environments.

• Ability to work in a fast-paced environment with tight deadlines.

• Embrace conflict and be comfortable with having difficult conversations.

• Attention to detail and ability to maintain records accurately.

• Proficiency in relevant software and tools for scheduling and documentation.

• Must be able to work a flexible schedule including Monday – Friday and weekend days as needed.

• Previous customer service experience preferred.

This role requires someone who is adept at managing multiple tasks simultaneously, communicating effectively with various stakeholders, and ensuring a seamless transportation experience for clients.

Work Environment
This job operates the majority of the time in an office setting. This job will require travel around the area of responsibility and meeting with the wider support team. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands/Expected Hours of Work
The Charter Coordinator position is a largely stationary role; however, some lifting, standing and bending will be required. This is a full-time position. Days and hours of work are typically Monday through Friday.

Salary: $30/hour

This is an on-site, full time position at our Bridgeport, CT, office.