What are the responsibilities and job description for the Team Lead position at We Love Messes?
Residential Cleaning Team Lead
Position Summary
The Residential Cleaning Team Lead provides high-quality residential cleaning services while leading assigned crews, maintaining company standards, supporting team members, and helping ensure jobs are completed safely, efficiently, and professionally.
Essential Functions
- Perform residential cleaning services according to company standards, customer expectations, and assigned checklists.
- Lead and support assigned team members while promoting professionalism, teamwork, and efficiency.
- Review customer notes, schedules, and work orders using Customer Factor (CF).
- Assign and monitor workflow to help ensure quality and timely completion of assigned jobs.
- Accurately clock in and out, record mileage when applicable, and complete required company documentation.
- Communicate professionally with management and team members through approved company communication systems.
- Assist with training, coaching, and supporting team members.
- Report damages, maintenance concerns, safety hazards, supply shortages, scheduling concerns, or customer concerns promptly.
- Help maintain company quality standards, customer satisfaction, and accountability.
- Properly use and maintain company equipment and supplies while maintaining professionalism and confidentiality in clients' homes.
- Follow all company safety procedures, policies, and operational expectations.
- Perform other duties as assigned to support business operations.
Preferred Skills & Qualifications
- Proven leadership, professionalism, and reliability.
- Ability to lead by example and support positive team dynamics.
- Strong communication, organization, and problem-solving skills.
- Ability to work independently and make sound decisions.
- Reliable transportation and attendance.
- Comfortable using company technology, including Customer Factor (CF), Slack, and Gusto.
- Ability to maintain confidentiality and professionalism.
- Ability to perform physical work including standing, bending, lifting, reaching, and repetitive motion.
Pay: $18.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $18 - $20