Customer Experience Specialist – Insurance Call Center

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision.

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We’re data driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

As a Customer Experience Specialist at We Insure, you’ll deliver top-tier support to policyholders, producers, lenders, and partners. You’ll manage inbound calls, live chats, and task work, with occasional outbound calls to follow up or resolve issues. In this fast-paced, tech-savvy environment, you’ll help clients navigate their insurance needs while keeping every interaction smooth and professional.

Now accepting applications. Onsite interviews will be scheduled during the week of December 1–5, 2025, December 8-12, and December 15-19.

Position Details.

• Start Date: January 5, 2026
• Onsite interviews are currently being scheduled for December 1- 5, 2025.
• Pay: $20.00-$23.50/hour, based on experience.
• Location: 2010 E 6th St, Austin, TX (onsite only).
• Schedule: Full-time, with paid training.
• License: Texas P&C License preferred; We Insure covers exam fees for new hires.
• Experience: Call center experience required; Property & Casualty insurance experience preferred.

What You’ll Do.

• Serve as the first point of contact for inbound calls and chats.
• Handle billing questions, policy changes, and cancellations.
• Navigate multiple carrier systems to resolve requests accurately.
• Maintain performance metrics for quality, handle time, and attendance.
• Document all interactions clearly and professionally.

What You’ll Bring.

• 2 years of customer service experience, including 1 year in a call center.
• Excellent communication skills and attention to detail.
• Ability to multitask across systems and platforms.
• Dependable, adaptable, and team oriented.

Join a company that values passion, precision, and people. Apply today to start your career with We Insure.

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow—together. They’re more than just words—they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust
• We hustle to find opportunity
• We care authentically
• We thrive in ambiguity
• We own our results
• We have fun along the way
• And—we’re just getting started

Our Total Rewards.

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.