What are the responsibilities and job description for the Automotive Service Advisor/Writer position at We Fix It Auto Repair?
Company Description
We Fix It Auto Repair, located in Tempe, AZ, offers a range of automotive services with customer convenience in mind, including free shuttle and loaner vehicles, same-day appointments, and repair financing options. We operate on weekdays from 7:00 AM to 6:00 PM. Our mission is to provide top-notch automotive repair and maintenance services while ensuring customer satisfaction and transparency in all our operations.
Role Description
This is a full-time on-site role for an Automotive Service Advisor/Writer at our Tempe, AZ location. The Service Advisor/Writer will be responsible for greeting customers, assessing their vehicle needs, providing accurate repair estimates, and ensuring customer satisfaction throughout the service process. Additional responsibilities include coordinating with the repair team, maintaining service records, and effectively communicating with customers regarding their vehicle's status and repair progress.
Qualifications
- Strong knowledge in Vehicle Maintenance and Automotive Repair
- Exceptional Customer Service and Customer Satisfaction skills
- Excellent Communication skills, both verbal and written
- Ability to manage multiple tasks and work effectively in a fast-paced environment
- Experience in the automotive industry is a plus
- High school diploma or equivalent required; additional certification in automotive service is a plus
- Proficiency in using computer systems for maintaining service records and processing estimates