What are the responsibilities and job description for the Service Manager - Multiple Locations position at We Energies?
We Energies, a subsidiary of WEC Energy Group, is seeking Service Manager - Multiple Locations s in our Waukesha Service Center and West Bend location.
About Us
WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Summary
This occupation is responsible for ensuring superior quality service in the delivery of electricity and natural gas to We Energies’ commercial and industrial customers. This is accomplished by having a thorough understanding of the work performed on the electric and/or gas distribution system, coordinating the efforts of the groups performing the work with the Customer and System Operator. The Service Manager appropriately elevates the needs of the Customer within the organization through a coordinated account team approach.
Job Responsibilities
Pay Range Minimum: $90,507.56
Pay Range Maximum: $156,125.32
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
About Us
WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.
As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.
If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.
Job Summary
This occupation is responsible for ensuring superior quality service in the delivery of electricity and natural gas to We Energies’ commercial and industrial customers. This is accomplished by having a thorough understanding of the work performed on the electric and/or gas distribution system, coordinating the efforts of the groups performing the work with the Customer and System Operator. The Service Manager appropriately elevates the needs of the Customer within the organization through a coordinated account team approach.
Job Responsibilities
- Resolves customer concerns related to service delivery, system reliability, Company response and planned outages.
- Act as a project manager within the company to provide gas new service, service alteration and relocation projects.
- Coordinates work activities with Customers and other Company work groups.
- Develops emergency restoration and communication plans for Customers
- Promote and communicate key Corporate initiatives to large Customers
- Coordinate scheduling of Company activities to support other work groups.
- Work without direct supervision.
- Advises customers on the application of gas and electric end–use technologies and energy conservation strategies.
- Proficient with systems used to track customer work and communications.
- Represent Field Operations and System Operations in meetings with internal/external customers.
- An Associate degree is required for all candidates.
- Valid Drivers License Required.
- Candidates will have strong interpersonal, communication, and leadership skills.
- Strong problem solving and team building skills as well as the ability to successfully implement solutions are required.
- Experience in providing service to our largest customers is preferred, and candidates who possess a working knowledge of We Energies’ core products and delivery to our customers is also preferred
- Knowledge of technical drawings (e.g., facility maps, surveys) as well as a working knowledge of computer applications (Navigate, Excel, Word, Outlook and internal customer database programs) is desired
Pay Range Minimum: $90,507.56
Pay Range Maximum: $156,125.32
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Salary : $90,508 - $156,125