Patient Health Advocate - JaxCareConnect

Background:

JaxCareConnect efficiently connects uninsured neighbors in Duval County to primary care options through a network of safety net / free and charitable clinics. Patient Health Advocates are integral to the success of JaxCareConnect and serve as the primary contact for clients seeking to be connected to a medical home. Patient Health Advocates work individually with each patient to guide them through the eligibility process, examine and help overcome barriers to achieving optimal health, aid with public health applications they may qualify for, and provide ongoing support along their healthcare journey. We Care Jacksonville, Inc. (WeCareJax) hosts and administers the program for the community and is the employer of record.

Job Description:

The Patient Health Advocate (PHA) will join a team of existing PHAs who are co-located within partner clinics, hospitals, our office, and their home office on a rotating basis to assist neighbors with the central intake system and for the support of patients needing assistance accessing primary care for their healthcare needs. A successful PHA will build working relationships with safety net clinic staff, solve access problems, and support patients in navigating the safety net health clinic system. The PHA helps patients understand their rights and responsibilities concerning the medical care delivered within safety net clinics. The PHA will meet one-on-one, as needed, with patients to verify current eligibility for services, evaluate current insurability options, and provide social determinants of health screenings. The PHA will assist patients in accessing social services needed to improve their health outcomes. This is an exempt position and may require some non-traditional work hours i.e., evening and weekend shifts.

Job Responsibilities and Duties:

Reports to the JaxCareConnect Patient Health Advocate Manager.

- Carries a client caseload proportionately with other Patient Health Advocate team members.

· Coordinates with staff within the local primary care safety net clinic system to review patient eligibility, schedule appointments for new patients, and address patient’s needs.

· Communicates with patients to explain eligibility, most appropriate primary care options, and assess barriers such as transportation, childcare, etc. by utilizing a standardized social determinants of health assessment tool.

· Evaluates patients’ qualifications for additional public options, including UF Health – City Contract, Medicaid, and Affordable Care Act Insurance Plans, and support patients through the application process i.e., required documents.

· Assists patients in completing applications for patient assistance programs of major pharmaceutical companies.

· Based on Social Drivers of Health Assessment (SDoH), evaluate barriers to improving access to healthcare, medication compliance, etc. and referrals to appropriate social services.

- Work collaboratively with WeCareJax Patient Services team to adhere to internal workflows and patient escalations as it relates to complex care panels and the Cancer Care Cohort. This includes participating in preparing eligibility paperwork and related documentation.

Skills and Qualifications:

· College degree (Associates or above) or equivalent work experience.

- Florida Community Health Worker (CHW) Certified or willing to attain certification within the first 12 months of employment.

· Experience with patient advocacy in the health care industry preferred.

· Experience with UF Health City Contract and Medicaid applications preferred.

· Experience with case management, following up on referrals, and managing multiple clients at a time.

· Excel, Word, and PowerPoint skills required.

· Electronic Medical Records experience is a plus.

· Experience as Affordable Care Act Navigator a plus.

· Excellent written and verbal customer service skills.

· Capability to maintain and respect confidentiality and HIPAA guidelines.

· Ability to work independently and on a team.

· Organizational, decision-making, and problem-solving abilities.

Additional Requirements:

· Reliable personal transportation and home office with high-speed internet required.

· Must live within or at a commutable distance to Duval County, FL. Although PHA may partially work from home, this is NOT a remote position and local travel is required.

· Ability to work one evening shift weekly.

JaxCareConnect is a program created by the Duval Safety Net Collaborative. We Care Jacksonville, Inc. (WeCareJax) hosts the staff and administers the program for the community. WeCareJax is committed to equal-employment principles and to maintaining a respectful, courteous work environment free of unlawful discrimination and harassment, and we are committed to taking all reasonable steps to prevent it and address it. We will not tolerate harassment relating to any characteristic protected under applicable law by any worksite employee, contractor, vendor, customer, or visitor. Protected characteristics include age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Onsite minimum two days per week in Jacksonville, FL 32207; may require shifts locally within clinic partner space or other location.

Job Type: Full-time

Pay: From $43,888.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $43,888