What are the responsibilities and job description for the TISSUE OPS COORDINATOR position at WE ARE SHARING HOPE SC?
Job Details
Job Location: Charleston - North Charleston, SC
Position Type: Full Time
Education Level: Associate Degree
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day Shift
Job Category: Health Care
Description
Summary
The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.
Essential Duties & Responsibilities
- Responsibilities of Donor Referral Coordinator
- Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
- Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
- Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
- Communicates potential eye only cases to eye donor center.
- Obtains authorization for tissue/eye donor cases.
- Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.
- Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.
- Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.
- Resolves communication issues and/or notifies appropriate staff.
- Maintains an acceptable authorization rate.
- Serves as a resource for tissue/eye donor families.
- Promotes effective communication between shifts.
- Provides exemplary customer service.
- Works rotating day/night shifts as determined by operational necessity,
- Other duties as assigned.
Qualifications
Qualifications, Education & Experience
- Associates degree;
- One (1) year of experience in a call center preferred;
- Healthcare, bereavement, or phone triage experience preferred;
- Strong knowledge of medical terminology preferred;
- Critical thinking skills;
- Data entry skills;
- Ability to perform well in stressful situations; or,
- An equivalent combination of education and experience.