What are the responsibilities and job description for the TISSUE OPS COORDINATOR position at WE ARE SHARING HOPE SC?
Summary
The Tissue Operations Coordinator assesses all donor referrals, educates families on tissue/eye donation, obtains authorization for tissue/eye donation and coordinates all tissue donor cases.
Essential Duties & Responsibilities
- Responsibilities of Donor Referral Coordinator
- Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
- Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
- Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
- Communicates potential eye only cases to eye donor center.
- Obtains authorization for tissue/eye donor cases.
- Enters DRAI interview information into EMR for tissue/eye donor cases and assesses for continued tissue/eye donor eligibility.
- Facilitates communication of information between TAOC, tissue/eye recovery team members, eye donor center, transplant centers, next of kin, couriers, charter airlines, ambulance services, other tissue banks, donor transport, funeral homes, medical examiners/coroners, pathologists, appropriate processor donor screeners, and other OPO staff.
- Coordinates and maintains concurrent documentation of case progression in EMR for all processed tissue/eye donor cases.
- Resolves communication issues and/or notifies appropriate staff.
- Maintains an acceptable authorization rate.
- Serves as a resource for tissue/eye donor families.
- Promotes effective communication between shifts.
- Provides exemplary customer service.
- Works rotating day/night shifts as determined by operational necessity,
- Other duties as assigned.
Qualifications, Education & Experience
- Associates degree;
- One (1) year of experience in a call center preferred;
- Healthcare, bereavement, or phone triage experience preferred;
- Strong knowledge of medical terminology preferred;
- Critical thinking skills;
- Data entry skills;
- Ability to perform well in stressful situations; or,
- An equivalent combination of education and experience.