Order Coordination Specialist - Luxury Kitchen & Bath Retailer

Description

About Us:

WDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. For over 40 years, we have proudly served homeowners, contractors, designers, and builders with exceptional products, expert guidance, and world-class customer service. As we continue to grow, we are looking for a dynamic and driven Order Coordinator to join our team and contribute to our continued success.

Position Summary

As a member of the Order Fulfillment team at WDC Kitchen & Bath Center, you will be responsible coordinating with the customer for their order delivery/installation confirmations as product arrives to the warehouse. Our ideal candidate is an experienced professional with knowledge of customer service and best practices. We expect you to perform well in a team environment and have exceptional communication skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Key Responsibilities

• Answer incoming calls from customers and sales consultants to provide assistance and coordination on open orders.
• Make outbound calls and emails to notify customers of their product availability, setting a delivery and/or installation date, and providing any other clarifying information needed.
• Using various software to review open orders for accuracy and updating orders or customer information if changes occur.
• Review Quotes and Purchase Order’s received. Ensure pricing and models numbers are correct. If there are discrepancies identified, escalating the matter to find a solution and notifying the appropriate persons involved.
• Notifying Customers of available warranties, if not selected at time of order placement through the Sales Consultant.
  
  

Qualifications

• 2-4 years’ experience with purchase orders coordination, accounts receivables, or similar role.
• 1 -2 years’ experience with customer service or customer facing environments preferred.
• Proficient in MS Office preferred.
• Excellent organizational skills required.
• Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
• Minimum High school diploma or GED required
• Ability to change direction as priorities shift and adapt to changing circumstances
• Ability to cope with occasionally difficult or temperamental customers.
• Ability to cope with mental and emotional stress related to the position
• Schedule availability: Monday – Friday 9:00am – 5:30pm
• Working environment & conditions: General Office setting, frequently sitting while using computer and phone. Required to
• Wear comfortable and office appropriate clothes within Business Casual standards.
  
  

What We Offer

• Starting Pay Range of $19.00 to 23.00 an hour
• Health, dental, and vision insurance
• 401(k)
• Paid vacation and sick leave
• Employee discounts on products
• Opportunities for professional growth and advancement
  
  

How To Apply

If you’re ready to join a respected industry leader and make an impact in a growing market, we want to hear from you. Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.

WDC Kitchen & Bath Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We participate in E-Verify.