Front Desk Supervisor

Apply at nuggetcasinos.com/employment

Company Overview
Nugget Casino is a locally owned and operated gaming company proudly serving Northern Nevada. We are committed to maintaining strict regulatory compliance, strong internal controls, and accurate operational standards, all while fostering a professional, team-oriented work environment.

In addition to our gaming operations, we operate the Fallon Bonanza Super 8, where we strive to deliver clean, comfortable accommodations and exceptional guest service. Our team plays a vital role in ensuring every guest has a positive and welcoming experience.

Join Our Team
We pride ourselves on delivering exceptional guest experiences from check-in to check-out. We are seeking a dependable and detail-oriented Front Desk Supervisor to lead front desk operations while working closely with housekeeping to ensure rooms are guest-ready and standards are consistently met.

Position Overview
The Front Desk Supervisor oversees all front desk operations during assigned shifts and serves as the primary point of contact for guest services. This role reports directly to the Motel Manager and plays a key role in coordinating with housekeeping to ensure rooms are cleaned, inspected, and available in a timely manner.

Key Responsibilities

• Supervise daily front desk operations and staff during assigned shifts
• Provide exceptional guest service and handle guest inquiries, concerns, and escalations
• Coordinate closely with housekeeping to ensure rooms are cleaned, inspected, and ready for occupancy on time
• Monitor room status, availability, and turnaround times
• Communicate effectively with the Motel Manager regarding operations and any issues
• Train, coach, and support front desk team members
• Ensure all front desk procedures are followed in accordance with company policies
• Maintain accurate records, reservations, and reports
• Resolve and report operational issues promptly

Qualifications

• Must be at least 21 years of age
• Ability to obtain and maintain a Nevada Gaming Card
• Strong leadership, organizational, and communication skills
• Excellent guest service skills with a professional demeanor
• Ability to multitask and work efficiently in a fast-paced environment

Preferred Qualifications

• High School Diploma or GED required; college degree a plus
• At least 1–2 years of front desk or hospitality supervisory experience preferred

Additional Information

• Schedule may include evenings, weekends, and holidays

Why Work With Us?

• Opportunity to grow within a stable and expanding company
• Hands-on leadership experience in hospitality operations
• Supportive team environment focused on guest satisfaction

Apply Today
Interested applicants should apply online at:
www.nuggetcasinos.com
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Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15