Customer Service Representative – Delivering Excellence in Customer Operations

Customer Service Representative – Anchorage, AK

Full-Time | Monday–Friday, 8:00 AM–5:00 PM

Overview

WCP Solutions is seeking a reliable, customer-focused Customer Service Representative to support our Anchorage Division. This role is responsible for accurate order processing, resolving customer inquiries, supporting Account Managers, and contributing to the operational effectiveness of our team. Candidates with experience in customer service, order entry, industrial products, or sales support are encouraged to apply.

Key Responsibilities

Customer Service & Order Management

• Accept and process customer orders via telephone, email, fax, online ordering, and walk‑ins while delivering exceptional customer service.
• Provide accurate price quotes for stock items; work with merchandising and sales teams for non‑stock quotes.
• Respond to product inquiries regarding availability, suitability, substitutions, sustainability, sizing, and more.
• Troubleshoot and resolve issues such as delivery delays, lost orders, returns, price adjustments, and product questions.
• Track backorders and future orders to ensure timely fulfillment for customers and Account Managers.
• Maintain regular and reliable attendance.
  
  

Sales & Revenue Support

• Increase sales revenue by recommending add‑on products and alternative options.
• Conduct outbound telemarketing to select customers to support territory and financial goals.
• Communicate customer needs, opportunities, and concerns to Account Managers and the Sales Manager for improved service and information flow.
  
  

Administrative & Team Support

• Provide administrative assistance to assigned Account Managers.
• Prepare customer-specific order guides as requested.
• Create or update customer online shopping lists.
• Prepare stock increase/decrease forms and relay information to the merchandising team.
• Collaborate effectively with internal departments to support accurate, efficient operations.
• Perform additional responsibilities as assigned to support departmental goals.
  
  

Required Skills & Qualifications

• Minimum of two years of customer service experience preferred.
• Associate degree in Business, Marketing, Communications, or related field preferred.
• Experience in Industrial Product Sales is highly desirable.
• Proficiency with Microsoft Windows and current versions of Microsoft Office.
• Strong math skills with the ability to apply calculations as needed.
  
  

Knowledge, Skills & Abilities

• Highest level of professionalism and the ability to maintain confidentiality.
• Excellent verbal and written communication skills; able to communicate at all levels of the organization.
• Customer service oriented with the ability to work well under pressure.
• Detail-oriented, organized, and able to prioritize and manage multiple tasks simultaneously.
• Approachable, flexible, and adaptable to change.
• Strong problem-solving ability and commitment to accuracy.
  
  

Working Conditions

• Professional office environment.
• Ability to sit or stand for extended periods.
• Ability to regularly lift 10–25 lbs.
• Frequent use of office equipment such as computers, copier, fax, stapler, and related tools.
• High volume of telephone and email communication with customers.
  
  

Why Join WCP Solutions?

• Weekday schedule with weekends off.
• Supportive, collaborative team culture.
• Long-term career growth opportunities in a stable, family-owned business.
• Meaningful work that impacts customer satisfaction and organizational performance.
• Over 95 years of trusted service in the industry.
  
  

About WCP Solutions

WCP Solutions is a leading regional supplier of paper, packaging, facility supplies, and equipment. With more than a century of industry experience, we are committed to strong customer partnerships, reliable service, and a culture that values teamwork and excellence.

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