What are the responsibilities and job description for the Counter Sales Associate position at WCM White Cap Management LLC?
A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Responsible for assisting with counter sales and customer service. Major Tasks, Responsibilities, and Key Accountabilities Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person. Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required. Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems). Upsells by identifying related products, add-on extensions and making customers aware of product promotions. Ensures merchandise displays are stocked and clean. May perform other duties as assigned Nature and Scope Refers complex, unusual problems to supervisor. Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time. Education and Experience HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility. Preferred Qualifications Demonstrated success providing excellent customer service. Experience using sales order computer software, familiarity with Oracle preferred. Knowledge of company construction and industrial products. If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you. White Cap Supply Holdings, LLC ("White Cap") serves as a one-stop shop providing concrete accessories and chemicals, tools and equipment, building materials and fasteners, erosion and waterproofing and safety products to professional contractors by meeting their distinct and customized supply needs in non-residential, residential and infrastructure end markets. White Cap operates nearly 400 branches across the U.S. and Canada with approximately 7,000 employees, and offers nearly 450,000 SKUs to approximately 150,000 customers. White Cap includes the Brafasco and NCA brands in Canada and multiple brands that fall under Construction Supply Group. White Cap was previously known as HD Supply Construction & Industrial and became an independent company in October 2020.
