Workers' Compensation Claims Assistant

WCF is an "A" Rated insurance carrier that is growing and is looking for an applicant that wants to join a company with a great culture, great benefits, and an amazing claims team. Our team strives to deliver exceptional customer service to our policy holders and agents. Caseloads are kept well below the industry standard to allow adjusters time to do their job. We have a proprietary claims system, designed by claims professionals, who value efficiency and ease of use.

This is a non-exempt position that reports to the Supervisor, Worker's Compensation Claims Assistants. The person in this position provides clerical and technical support for the claims adjusters and managers, ensuring a smooth process for all claims functions and contributing to the department's success.

Position

The claims department has an immediate opening for someone who can demonstrate the WCF values to join their team as a Workers Compensation Claims Assistant. This posting is open to internal and external candidates.

This is a non-exempt position that reports to the Supervisor, Worker's Compensation Claims Assistants. The person in this position provides clerical and technical support for the claims adjusters and managers, ensuring a smooth process for all claims functions and contributing to the department's success.

Qualifications

The most qualified candidate will have:

• High school diploma; associate degree preferred.
• Two years of experience in a related office environment.
• Experience in claims or insurance preferred.
• Microsoft literacy and computer savvy.
• Effective communication and interpersonal skills.
• Efficient organization and time management abilities.
• Ability to work independently and as part of a team.
• Proficiency in using computer systems and software applications (e.g. Microsoft Office, claims management software).
• Attention to detail and commitment to accuracy.
  
  

Responsibilities

• Provide administrative support to claims adjuster.
• Communicate effectively with claimants, adjusters, and other stakeholders - both written and verbal.
• Interact with policyholders, medical providers, and other stakeholders to gather information, provide updates, and answer inquiries.
• Assist in the processing and resolution of claims, including verifying facts and coverage, entering new losses into the claims system, and managing incoming and outgoing claims correspondence.
• Manage work queues and process documents based on best practice guidelines.
• Compile and organize medical records for independent medical evaluations and other purposes as requested.
• Work with a team of claims assistants to manage processes effectively.
• Provide prompt and courteous telephone coverage, making every effort to assist the caller.
• Maintain a professional attitude in working with internal and external contacts.
• Produce quality, accurate work consistently
  
  

An internal candidate should have six months in their current position, have acceptable job performance, and must notify their current supervisor that they have applied for the position.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as an Employee Assistance Program and time off to volunteer.

The expected pay range is from $20.67 an hour to $24.29 an hour depending on education or experience.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.