What are the responsibilities and job description for the Member Solutions Specialist position at WCCU Credit Union?
JOB REQUIREMENTS: Member Solutions Specialist duties include working
with members to anticipate and mitigate issues that would negatively
impact the ability of the members to make timely payments on their
credit union loans. If efforts to bring the loan current are
unsuccessful, the Member Solutions Specialist must be able to seamlessly
transition to collection efforts to resolve this delinquent loan in a
timely manner and for the best interests of the WCCU membership
community, while respecting the members\' interests & sensitivities as
well. Principal Duties and Responsibilities: Communicates with members
that are delinquent & tries to find potential solutions. Works with
members to help them to develop plans and take suitable action to bring
their accounts to a \"current\" payment status. Follow the delinquency
process to include organizing, providing, guiding, and managing the
completion of a situation specific workout process. These workout
categories could include resolving a delinquency in any and all WCCU
loans (e.g., negative shares & overdraft privileges, real estate,
business, or various consumer loans). Resolving delinquencies may
require working with the member, the lending officers, along with our
WCCU legal team, local courts, and law enforcement to complete necessary
legal actions up to and including a complete liquidation of the
collateral. Review, monitor and maintain all bankruptcy accounts for
both consumer and commercial borrowers. Act as the primary liaison with
bankruptcy trustees, attorneys, and courts. Ensure accurate
documentation and track case progress, court hearings and discharge or
dismissal outcomes. Calculate post-petition payments, recoveries, and
charge-offs according to policy and bankruptcy law. Must be
knowledgeable and understand current federal and state compliance and
regulations. Must understand credit bureau reporting and the dispute
processes. Must be able to work independently to limit the risk to the
credit union by compromising or settling on loans or to initiate
foreclosure or repossession proceedings. As needed, self-reliantly serve
as the credit union liaison with attorneys or agencies in the handling
of repossession of either commercial or consumer related collateral.
Prepare select loans for small claims court/arbitration, attend hearings
as WCCU representative and champion the long-term best interest of WCCU
during these proceedings. Ensure our documents and processes are
followed meticulously including maintaining the appropriate paperwork &
update databases and reports in a clear and timely matter. Provide
notifications to the members and proper authorities, as determined by
legal requirements and WCCU standards & practices. File all appropriate
forms and acting as WCCU special representative, coordinate with WCCU\'s
legal team & appointed trustees for bankruptcies and bankruptcy related
events. Process estate claims, repossession claims, insurance refund
requests with dealerships and recover other loss assets. Complete all
required training relative to the position within the appropriate time
frame. Perform other duties as required and assigned including timely
Member Notification Of Delinquency. Work Relationships And Scope
Reports directly to the Member Solutions Manager. Will have regular
contact with members, managers and employees of the lending department.
Will also work with staff members from various other departments of the
credit union, as well as credit union members. Performance Dimensions:
Must maintain the integrity of confidential business information and
follow all guidelines on confidentiality. Provide outstanding services
to co-workers & members. Possess the ability to attend to numerous
details with frequent interruptions under the stress of maintaining
courteous, effective, and timely relations with a variety of individuals
and personalities. Promotes quality, accuracy, timeliness, reliability,
and thoroughness of work performed. Is punctual, flexible, reliable, and
demonstrates a friendly and helpful attitude. Possess ability to gain
the trust and respect of members, management, and employees. Also
maintains a positive, professional, team-oriented working relationship
with staff and outside vendors. Enhance job growth through continuing
education, as required or necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Two to three years of experience in a financial
institution with a strong background in collections or loan servicing
desired. In-depth knowledge & understanding of the Fair Debt Collection
Practices Act (FDCPA) strongly desired. Proficient knowledge and
understanding of the appropriate Federal & State rules & regulations
related to real estate delinquencies and foreclosure processes (e.g.,
Real Estate Settlement Procedures Act Reg X) desired. Knowledge and
thorough understanding of the nuances of commercial related lending
desired. Ability to represent the credit union positively while
simultaneously protecting WCCU\'s best interests. Maintain composure and
professionalism when faced with stressful and challenging situations.
Comprehend consequences of various situations and refer them to the
appropriate staff for resolution to be able to executive the appropriate
course of action. Ability to work with a wide range of personalities in
a courteous, effective, and efficient manner. Knowledge and ability to
apply current financial service industry standards, laws, and
regulations. Ability to present ideas, report facts and other
information clearly and concisely. Basic knowledge of the Microsoft
Suite (Outlook, Word, Excel, PowerPoint). Proficient operation of a
variety of general office equipment such as a computer, software
applications, typewriter, copier, calculator, telephone, copy machine,
fax machine and other similar devices or programs related to the
position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union
with members to anticipate and mitigate issues that would negatively
impact the ability of the members to make timely payments on their
credit union loans. If efforts to bring the loan current are
unsuccessful, the Member Solutions Specialist must be able to seamlessly
transition to collection efforts to resolve this delinquent loan in a
timely manner and for the best interests of the WCCU membership
community, while respecting the members\' interests & sensitivities as
well. Principal Duties and Responsibilities: Communicates with members
that are delinquent & tries to find potential solutions. Works with
members to help them to develop plans and take suitable action to bring
their accounts to a \"current\" payment status. Follow the delinquency
process to include organizing, providing, guiding, and managing the
completion of a situation specific workout process. These workout
categories could include resolving a delinquency in any and all WCCU
loans (e.g., negative shares & overdraft privileges, real estate,
business, or various consumer loans). Resolving delinquencies may
require working with the member, the lending officers, along with our
WCCU legal team, local courts, and law enforcement to complete necessary
legal actions up to and including a complete liquidation of the
collateral. Review, monitor and maintain all bankruptcy accounts for
both consumer and commercial borrowers. Act as the primary liaison with
bankruptcy trustees, attorneys, and courts. Ensure accurate
documentation and track case progress, court hearings and discharge or
dismissal outcomes. Calculate post-petition payments, recoveries, and
charge-offs according to policy and bankruptcy law. Must be
knowledgeable and understand current federal and state compliance and
regulations. Must understand credit bureau reporting and the dispute
processes. Must be able to work independently to limit the risk to the
credit union by compromising or settling on loans or to initiate
foreclosure or repossession proceedings. As needed, self-reliantly serve
as the credit union liaison with attorneys or agencies in the handling
of repossession of either commercial or consumer related collateral.
Prepare select loans for small claims court/arbitration, attend hearings
as WCCU representative and champion the long-term best interest of WCCU
during these proceedings. Ensure our documents and processes are
followed meticulously including maintaining the appropriate paperwork &
update databases and reports in a clear and timely matter. Provide
notifications to the members and proper authorities, as determined by
legal requirements and WCCU standards & practices. File all appropriate
forms and acting as WCCU special representative, coordinate with WCCU\'s
legal team & appointed trustees for bankruptcies and bankruptcy related
events. Process estate claims, repossession claims, insurance refund
requests with dealerships and recover other loss assets. Complete all
required training relative to the position within the appropriate time
frame. Perform other duties as required and assigned including timely
Member Notification Of Delinquency. Work Relationships And Scope
Reports directly to the Member Solutions Manager. Will have regular
contact with members, managers and employees of the lending department.
Will also work with staff members from various other departments of the
credit union, as well as credit union members. Performance Dimensions:
Must maintain the integrity of confidential business information and
follow all guidelines on confidentiality. Provide outstanding services
to co-workers & members. Possess the ability to attend to numerous
details with frequent interruptions under the stress of maintaining
courteous, effective, and timely relations with a variety of individuals
and personalities. Promotes quality, accuracy, timeliness, reliability,
and thoroughness of work performed. Is punctual, flexible, reliable, and
demonstrates a friendly and helpful attitude. Possess ability to gain
the trust and respect of members, management, and employees. Also
maintains a positive, professional, team-oriented working relationship
with staff and outside vendors. Enhance job growth through continuing
education, as required or necessary. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Two to three years of experience in a financial
institution with a strong background in collections or loan servicing
desired. In-depth knowledge & understanding of the Fair Debt Collection
Practices Act (FDCPA) strongly desired. Proficient knowledge and
understanding of the appropriate Federal & State rules & regulations
related to real estate delinquencies and foreclosure processes (e.g.,
Real Estate Settlement Procedures Act Reg X) desired. Knowledge and
thorough understanding of the nuances of commercial related lending
desired. Ability to represent the credit union positively while
simultaneously protecting WCCU\'s best interests. Maintain composure and
professionalism when faced with stressful and challenging situations.
Comprehend consequences of various situations and refer them to the
appropriate staff for resolution to be able to executive the appropriate
course of action. Ability to work with a wide range of personalities in
a courteous, effective, and efficient manner. Knowledge and ability to
apply current financial service industry standards, laws, and
regulations. Ability to present ideas, report facts and other
information clearly and concisely. Basic knowledge of the Microsoft
Suite (Outlook, Word, Excel, PowerPoint). Proficient operation of a
variety of general office equipment such as a computer, software
applications, typewriter, copier, calculator, telephone, copy machine,
fax machine and other similar devices or programs related to the
position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union