What are the responsibilities and job description for the Client Service Associate position at WB&T Wealth Partners?
Client Service Associate
Job Summary
The Client Service Associate provides administrative and client service support to Financial Advisors, clients, and branch team members. This role is ideal for someone who is detail-oriented, dependable, service-minded, comfortable communicating with others, and excited to learn.
What You’ll Do
- Provide professional and responsive service to prospective and existing clients by phone, email, in person, virtually, and through written communication.
- Assist with scheduling, client inquiries, account opening, financial transactions, and other day-to-day client needs.
- Provide administrative and operational support to Financial Advisors and the branch team.
- Review and process client paperwork and documentation for accuracy, completeness, and compliance with firm requirements.
- Research client and account information and maintain accurate records using CRM and other firm systems.
- Prepare correspondence, forms, reports, and client-specific information as requested.
- Assist Financial Advisors with seminars, client events, and other marketing activities.
- May enter securities orders at the direction of the Financial Advisor and in accordance with firm policies and procedures.
- Participate in training and professional development opportunities to build knowledge of Wealth Management and the securities industry.
- Perform other duties and responsibilities as assigned.
What We’re Looking For
We value transferable skills and a willingness to learn. Securities industry experience is helpful but not required. The ideal candidate demonstrates:
- Strong organization, attention to detail, and follow-through.
- Excellent written and verbal communication skills.
- A commitment to providing outstanding client service.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to research information, identify problems, and find appropriate solutions.
- Comfort learning new systems, technology, processes, and industry concepts.
- Professionalism and discretion when handling sensitive client and financial information.
- Ability to work effectively both independently and as part of a team.
- Working knowledge of Microsoft Office, including Excel, and the ability to learn CRM systems.
Our Expectations
At WB&T Wealth Partners, we expect our associates at all levels to:
- Grow professionally and inspire others to do the same.
- Work with and through others to achieve desired outcomes.
- Make prompt, pragmatic choices and act with the client in mind.
- Take ownership and hold themselves and others accountable for delivering results that matter.
- Contribute to the continuous evolution of the firm.
Education & Experience
- High School Diploma or equivalent preferred and one (1) or more years of experience in financial services, banking, client service, administrative support, relationship management, or a related field preferred.
- An equivalent combination of education, experience, and/or training may be considered as approved by management.
Professional Development
This position provides an opportunity to develop knowledge of financial markets, investment products, client account servicing, and securities industry practices.
No securities license is required at the time of application. As part of the professional development path for this role, associates may be expected to prepare for and successfully complete the FINRA Securities Industry Essentials (SIE) examination within the timeframe established after hire.
The SIE provides foundational knowledge of the securities industry and is an opportunity to build your understanding of financial products, markets, regulatory agencies, and industry practices. Additional securities registrations or licenses may be required based on the position and career path.
Our Company is an Equal Opportunity Employer.
Reports to: Financial Advisor
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
Work Location: In person