Keystone Supervisor

The Keystone Supervisor leads the Inclusion Connection Center. The Inclusion Connection is a welcoming, collaborative space that empowers people with disabilities and their families through inclusive programs, skill‑building opportunities, and a strong sense of community and belonging. This role builds community partnerships, develops engaging programming, and ensures every individual feels valued and supported.

Location: Lawrence, MA

Schedule: 40 hours, Monday - Friday with varied hours to meet the needs of the individuals we serve.

Compensation range: This is a 40-hour non-exempt, full-time position. The pay range is $24 - $25 per hour. This position is a benefit eligible as of date of hire.

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks’ vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus
  
  

Job Responsibilities

• Collaborate with the Director of Vocational Services and VP of Day Program to shape program structure, identify target audiences, and deliver daily member‑driven programming and workshops.
• Coordinate with the Vocational Services team to ensure Inclusion Center coverage between 8 a.m. and 6 p.m.
• Drive growth, efficiency, and innovation while building strategic community partnerships that support meaningful activities and skill‑building opportunities.
• Maintain ongoing communication with DDS service coordinators, guardians, and other support staff to ensure coordinated, person‑centered care.
• Ensure compliance with all regulations, policies, and required training, including mandated certifications.
• Collaborate with leadership, customers, and stakeholders on program updates, challenges, and solutions to maintain alignment and transparency.
  
  

Other Responsibilities

• Hire, train, supervise, and evaluate the Keystone Navigator.
• Collaborate with the Merrimack Valley Family Support Center and other teams on projects supporting members and families.
• Lead team meetings and participate in management meetings.
• Recruit, onboard, and supervise community‑based volunteers.
• Promote independence, individuality, and inclusion in all member interactions.
• Maintain a safe, welcoming, and well‑kept program environment.
  
  

Qualifications

• High School Diploma or GED with at least three to five years of experience in Human Services or related field, with a minimum of two years' experience in a management role within the field of intellectual and developmental disabilities. Bilingual candidates are preferred.
• 2 years’ experience with case management and case reviews in a related setting preferred.
• Excellent interpersonal skills, good judgement, and the ability to coach and mentor.
• Candidates must be able to read, write, and comprehend English, and must also demonstrate excellent organizational, written, and verbal communication skills along with strong leadership, training, and supervision abilities.
• Candidates must be able to manage multiple priorities with strong critical‑thinking and decision‑making skills and must also have a working knowledge of Microsoft 365 software.
• Strong communication, organizational, and time management skills.
• Valid driver’s license in good standing with minimum of 1 year driving experience.
  
  

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.