Bilingual Family Support Service Navigator & Case Manager

Waystone is seeking a Family Support Service Navigator to join our Children and Family Services team. In this role, you’ll work hand-in-hand with families of individuals with developmental, intellectual, and other disabilities — helping them access resources, navigate services, and feel supported. Beyond traditional case management, you’ll provide meaningful assistance through interactive group activities, trainings, and community programs that foster connection and empower families.

Location: Lawrence, MA with travel within the Merrimack Valley region as required for community events and meetings.

Schedule: Core business hours are Monday - Friday, 9:00am - 5:00pm. Flexibility is required to meet the needs of the families we serve, including one evening per week and occasional Saturdays.

Compensation range: This is a 40 hour non-exempt, full-time position. Hourly rate is between $21.50 - $24.00. This position is benefit eligible as of date of hire.

Job Details: As a Service Navigator/Case Manager, you will guide families and individuals in accessing the services they need. In this role, you will:

• Provide essential information and referrals
• Facilitate support groups and trainings
• Organize social and recreational events
• Promote parent networking and mentoring
  
  

Why join the Waystone Team?

• Health, Dental, and Vision insurance, eligible to enroll on your first day!
• Comprehensive Wellness program
• Flexible Spending Accounts
• Retirement Savings Plan (401k/Roth) with employer match
• 2 weeks vacation
• 12 Holidays
• 3 Personal Days
• 9 Sick days
• DEIB Committee with monthly speaker series/events
• Ongoing professional development with opportunities for CEU’s
• Employee Appreciation Events
• Room for growth within Waystone
• Tuition reimbursement
• Employee referral bonuses
• Employee of the month bonus
  
  

Job Responsibilities

• Provide information and referral services to families reaching out to the Family Support Center.
• Partner with families to develop a comprehensive Family Support Plan, helping to identify social, educational, and recreational opportunities, as well as referrals, and resources to support the individual's inclusion and belonging in the community.
• Assist families in the planning and utilizing flexible funding allocations in line with DDS guidelines and Waystone policies including preparation and approval of appropriate documents.
• Develop, staff, participate in, and/or lead recreational, training, and support group opportunities provided by the Family Support Center as needed.
• Regularly maintain and update individual records in the database to ensure accurate and up-to-date information.
  
  

Qualifications

• Bachelor’s Degree in Human Services or related field with a minimum of 2 years’ experience
  
  

Or

Associate’s degree with a minimum of 4 years’ experience in Human Services, case management, social work or related field

• Bilingual in Spanish and English is required.
• Extensive knowledge of local community services, programs, and resources for children, adolescents, and adults with intellectual and developmental disabilities and autism spectrum disorder and their families.
• Passion for working with families from diverse cultural backgrounds and families experiencing social and economic challenges, especially those facing social and economic challenges such as substance use disorder or housing instability.
• Strong written and verbal communication skills with focus on positive outcomes
• Proficient in computer applications, including Outlook, Word, Excel, and virtual platforms.
  
  

Waystone Health & Human Services is a 501c3, nonprofit, human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. Our services are provided to more than 1,700 people annually in cities and towns across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Our mission is to partner with people who are diverse in age, ability, and cultural background throughout their personal, work, and life journeys.

Waystone Health and Human Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.