Resource Specialist

Come demonstrate your passion for child & family empowerment by joining the Wayside team! Wayside is one of Massachusetts’ most respected child and family serving agencies with program locations across Central, Eastern and Northeastern Massachusetts serving more than 6,000 children, young adults, and families each year. Wayside thinks of our employees as whole people and invests in benefits to support employee wellness.

• Tuition, training & student loan reimbursement
• PTO Package: 3 Wellness Days (time off), 9 Paid Holidays, Up to 3 weeks of vacation (in your first year)
• A learning environment – free training institute with thought leaders, CEU trainings & program trainings, etc.
• Financial health supports
• Excellent medical benefits
• Teamwork atmosphere
• Career development support – a great place to grow your career!!!

Resource Specialist
Wayside Multi-Service Center - Watertown

Salary: $23.50 to $25.50/hour sign-on bonus (half paid after 30 days of employment and the other half paid after 90 days of employment/pro-rated for part time).

The Watertown Social Service Resource Specialist provides resources and referrals to Watertown residents in need, such as for food, housing, and financial assistance. This is a part-time post, 20 hours/week.

What You Will Do:

• The Resource Specialist will complete needs and strengths assessments, case management and referrals, as well as follow-up to ensure the referrals are effective.
• Answer phone calls, and meet with individuals both in the office, in the community, by phone, or virtually.
• Hold walk-in hours for residents to access resources.
• Document activities as required for local funders.
• Develop and maintain excellent relationships with community stakeholders including the local human services department, police, schools, service providers, etc.
• Collaborate with coworkers and participate in weekly supervision with Supervisor, weekly SSRS team meetings, and all scheduled Multi staff meetings
• Perform other functions as assigned by supervisor at times when schedule permits and there is a need.

Competencies/Traits of Our Superstars:

• Demonstrated experience assessing social service need and facilitating people’s connection to resources.
• Strong ability to outreach to and collaborate with other providers and referral sources is a must.
• Demonstrated ability to work effectively with diverse ethnic, cultural, and socioeconomic groups required.
• Demonstrates ability to work both independently and on a team.
• Demonstrates the ability to market program and represent the agency externally and internally.
• Excellent time management skills, strong ability to collaborate, positive teamwork, flexibility, excellent verbal and written communication skills and a sense of humor are required.
• Ability to perform multiple tasks is required.

Minimum Requirements:

• Position requires a bachelor’s degree and related field experience providing direct services to adults or families.
• Some evening hours are required.
• Valid driver’s license, driving record in good standing and access to reliable transportation required. This position requires local travel to outreach locations and sites for programming and stakeholder meetings. Mileage reimbursement at current agency rate.
• Highly preferred language capacity for Portuguese, Haitian Creole, or Spanish.
• Position requires a bachelor’s degree and related field experience providing direct services to adults or families.

Salary : $24 - $26