Manager of Supportive Services & Housing -Homeless Youth Program

Make an Impact Where It Matters Most

Waypoint is seeking an exceptional, mission-driven leader to serve as our next Manager of Supportive Services and Housing. This is a high-impact leadership role responsible for advancing innovative, trauma-informed services for youth and young adults experiencing homelessness.

We are looking for a strategic thinker, a dynamic people leader, and a compassionate advocate—someone who brings clinical knowledge to advise on complex client situations, operational excellence and a deep commitment to improving outcomes for vulnerable populations. If you thrive in complex environments, inspire high-performing teams, and are passionate about systems change, this role is for you.

About the Role

The Manager of Supportive Services and Housing will provide leadership, oversight, and strategic direction for programs serving homeless youth and young adults. This role ensures high-quality service delivery, strong community partnerships, and measurable outcomes aligned with Waypoint’s mission and values.

You will oversee multidisciplinary teams, manage program performance, and play a key role in shaping regional strategies to address housing instability and youth homelessness.

Qualifications

We are seeking a high-level candidate with a proven track record of leadership and impact:

• Bachelor’s degree required; Master’s degree in Social Work, Public Administration, or related field strongly preferred
• 5 years of progressive leadership experience in human services, housing, or related field
• Clinical knowledge is desired to safely abd effectively address complex situations as they arise and to actively support the professional development of all staff.
• Demonstrated experience managing complex programs and leading multidisciplinary teams
• Deep knowledge of homelessness, housing systems, and youth/young adult services
• Strong financial acumen, including budgeting and contract management
• Exceptional communication, relationship-building, and problem-solving skills
• This position requires a consistent on‑site presence, strong follow‑through, timely decision‑making, and proactive communication to maintain operational stability
• The Manager will be based primarily in Rochester (approximately 70%) and will travel throughout the Tri‑City Region, Merrimack County, and Manchester (approximately 30%)

What Sets You Apart

• Strategic mindset with the ability to translate vision into action
• Passion for equity, inclusion, and trauma-informed care
• Experience driving systems-level change and innovation
• Confidence navigating ambiguity and leading through growth and change

Apply Today

If you are a visionary leader ready to make a difference in the lives of young people experiencing homelessness, we encourage you to apply.

Position Benefits and Perks Include:

• Full comprehensive benefits package including Paid Family Medical Leave and Pet Insurance
• Flexible hybrid work schedule (remote, community-based, office)
• Professional growth and career advancement opportunities
• Diverse and accepting organizational culture
• Retirement planning with company match
• Ample paid time off, consisting of personal, sick, vacation and 10 paid company holidays.
• Employee educational assistance
• Generous mileage reimbursement
• Half day Fridays for summer along with summer camp reimbursement
• Qualifying non profit loan forgiveness agency

We offer competitive wages and perks and believe in creating a workplace environment where people feel safe to learn and grow, are professionally challenged, and supported in their work.

For immediate consideration apply today at www.waypointnh.org! You will love what you do here!