What are the responsibilities and job description for the Front of House Manager position at Waypoint Restaurant LLC.?
Waypoint Restaurant is the absolute hottest restaurant on the North Fork! With stunning waterfront views, a 40ft outdoor bar/lounge, and dock slips for easy access to Sag Harbor visitors, there is no better place to work!
We are looking for an experienced front of the house manager that has 5 years catering to high-end clientele in a high-volume facility coupled great floor management skills.
Requirements (do not apply if you do not have the following):
-EXCELLENT proficiency in POS systems and reservations systems (our entire operation runs on these systems)
-EXCELLENT communication skills with customers, servicing staff, and kitchen staff (it is your job to harmoniously link the front of the house and back of the house together to create a seamless dining experience for our guests)
-Knowledge bar experience management skills
-Creativity to increase sales and overall customer satisfaction
No bookkeeping, budgeting, or financial skills are needed. This role is exclusively focused on managing our customer's experience and ensuring that our staff provides nothing but outstanding service.
Duties:
- Ensure excellent customer service by training and coaching staff on high-end dining expectations
- Develop and implement strategies to maximize customer satisfaction and increase sales
- Handle customer complaints and resolve issues in a professional manner
- Collaborate with the kitchen staff to ensure smooth coordination between front and back of house operations
-Manage, hire, train, and schedule front of house staff
Experience:
- Previous experience in a leadership role in the hospitality industry
- Strong knowledge of food preparation and bartending techniques
- Excellent communication and interpersonal skills to effectively interact with customers, staff, and vendors
- Proven ability to manage a team, including hiring, training, scheduling, and performance management
- Experience with Toast POS systems is a MUST
If you are a motivated individual with a passion for hospitality and leadership, we invite you to join our team as a Front of House Manager. In this role, you will have the opportunity to create memorable dining experiences for our guests while leading a team of dedicated professionals.
We offer competitive pay rates and opportunities for advancement/bonus.
Compensation is based on experience and enthusiasm.
Pay: $1,500.00 - $1,800.00 per week
Work Location: In person
Salary : $1,500 - $1,800