What are the responsibilities and job description for the Community Manager position at Waypoint Management Services?
Overview:
We have an exciting opportunity for a passionate, driven, and dynamic Community Manager to lead one of our premier multifamily communities. As the Community Manager, you’ll serve as the face and heartbeat of your community, responsible for driving operational excellence, cultivating a high-performing team, and ensuring an unparalleled living experience for our residents. You’ll champion Waypoint’s mission to deliver referral-worthy service and create a community that people are proud to call home.
Key Responsibilities:
- Property Operations & Resident Experience: Oversee all daily property operations, ensuring seamless resident lifecycle management from leasing to renewals. Lead with a service-first mindset to proactively address resident concerns, maintenance issues, and community events. Foster strong partnerships with vendors, contractors, and neighboring communities to elevate property operations. Ensure consistent adherence to Fair Housing laws, and company policies.
- Team Leadership & Talent Development: Recruit, coach, and empower a high-energy team of leasing, maintenance, and service professionals. Build a positive, collaborative culture that prioritizes accountability, enthusiasm, and professional growth. Network within the industry to cultivate a pipeline of future talent. Set clear goals and lead by example with purpose, integrity, and enthusiasm.
- Financial Performance & Reporting: Maximize financial performance through proactive collections, expense control, rent growth strategies, and resident retention initiatives. Manage budget preparation, capital projects, and financial reporting with accuracy and attention to detail. Analyze property performance data and provide actionable solutions to optimize operations and revenue.
- Marketing, Leasing & Market Awareness: Develop and execute creative marketing and leasing strategies to attract and retain residents. Stay ahead of market trends, economic factors, and competitive communities to ensure your property stands out. Regularly conduct market surveys and property shops to remain competitive and informed.
- Perform other job-related duties as assigned.
Qualifications:
- Bachelor’s degree preferred.
- Minimum 3 years of Property Manager experience
- Minimum 5 years of multifamily property management experience, including Class A communities.
- Proven track record of successful team leadership and employee development.
- Strong financial acumen with experience in budgeting, reporting, accounts receivable/payable, and capital project management.
- In-depth knowledge of Fair Housing laws, maintenance operations, resident relations, leasing procedures, and safety protocols.
- Proficiency in Yardi and CRM platforms.
- Strategic marketing and outreach experience with a sharp understanding of market trends and closing techniques.
- Highly organized, solutions-focused, and committed to delivering top-tier customer service.
We offer:
- Manager Bonus paid quarterly
- Monthly Leasing and Renewal Bonus
- Competitive wage
- Employee Housing Discount Program
- 120 hours PTO in the first year, increases progressively with tenure
- 2 floating days per year
- Medical/Dental/Vision benefits subsidized and provided on day one
- 401k with company match
- Employee recognition monetary reward, Commuter Benefits, Employee Referral Program, Professional Development Training
Ready to lead a community where people are proud to call home? Apply today and grow your career with Waypoint.
We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.