Help Desk Specialist

Job Description

This is a per diem position, scheduled as needed.

Provides a central point of contract into the Information Services department to the end users. Candidate must solve as many issues as possible, and in the event the Help Desk representative identifies an issue requiring additional customer assistance, refer those more difficult issues internally to the proper IS resource. This position is responsible for aggregating all help desk work orders to identify service level patterns and repetitive problems.

Job Requirements

• Ability to communicate and provide effective customer service to all Health System entities;
• Open minded, flexible, and receptive attitude in addressing customer system needs and requirements;
• Cooperative team player within the department operations;
• One year of experience and the general understanding of PC operations and maintenance;
• Minimum of 1 to 2 years work experience in a customer–oriented environment;
• Demonstrated customer service skills required, including the demonstrated ability to handle challenging customers;
• Excellent communications and organizational skills required;
• Demonstrated ability to handle high-level customer escalation on a professional basis;
• Technical aptitude and knowledge preferred;
• Associate’s Degree in computer science preferred or equivalent in experience.