What are the responsibilities and job description for the Customer Service Representative position at Wayne Douglas Agency?
Job Overview
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our PISCATAWAY insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. At Wayne Douglas Agency we pride ourselves on our outstanding insurance products and customer service.
Salary Range: $22.00 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)Health Insurance
Hands on Training
Requirements
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Excellent Communication/interpersonal skills.
- Must have ability to multi-task.
Bilingual, fluent in both English, Spanish or Hindu is beneficial.
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Document each customer contact in eAgent.
- Take premium payments from customers.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Provide exceptional customer service.
About Us
Wayne Douglas Agency is an energetic and professional leader in the insurance industry, passionately dedicated to protecting clients and empowering our team. We cultivate a dynamic environment where innovation meets expertise, driving growth and impactful solutions. Join us to shape the future of insurance!
Benefits:
Gym Membership, Employee Discounts, Job TrainingSalary : $22