What are the responsibilities and job description for the Help Desk Service Representative position at Wayne Bank?
Duties: Responsible for providing application support and troubleshooting for bank employees, including problem resolution and employee training for the software and equipment the bank employs. This position also replaces and upgrades equipment, assists with software updates, and helps to maintain a secure computing environment including but not limited to: password resets, security requests, application security review. Must also insure compliance with operating policies and procedures and efficiently report accurate information to staff and supervisor including reports.
Skills: Excellent communication and computer troubleshooting skills. A thorough understanding of basic and advanced computer applications and systems operation knowledge required.
Experience: 1-5 years of related Information Technology/Help Desk experience preferred but not required.
Education: 2 or 4 year degree in computer information systems or computer science preferred.
