Patient Services Coordinator

Job Summary
Wayland Personal Physicians is a small concierge (membership) internal medical practice in Wayland, MA. We are professional, agile and customer-centric.

Our work environment includes:

• Engaging, friendly coworkers
• Very grateful patients
• Modern office setting
• Relaxed atmosphere

Job Overview:

We are seeking a highly organized and detail-oriented individual to join our team as a Medical Receptionist. As a Medical Receptionist, you will be responsible for providing excellent customer service and administrative support in a concierge medical office setting. This is a vital role in ensuring smooth operations and delivering exceptional patient care.

Duties:

- Greet patients and visitors in a friendly and professional manner

- Schedule appointments and manage the office calendar

- Verify patient insurance information and collect co-pays

- Answer phone calls, respond to inquiries, and direct calls to appropriate staff members

- Maintain patient records and update electronic medical records systems (EPIC)

- Assist with arranging specialist appointments for patients

- Coordinate referrals to specialists and follow up on patient appointments

- Ensure compliance with HIPAA regulations and maintain patient confidentiality

- Provide general administrative support to the healthcare team

Qualifications:

- High school diploma or equivalent required; additional education or certification in medical administration is a plus

- Previous experience working as a receptionist or in a medical/dental office setting preferred

- Knowledge of medical terminology and procedures is highly desirable

- Proficiency in using electronic medical records systems (EPIC)

- Strong communication skills with the ability to interact with patients, staff, and healthcare professionals in a courteous and professional manner

- Excellent organizational skills with the ability to multitask and prioritize tasks effectively

- Attention to detail and accuracy in data entry and record keeping

We offer competitive compensation based on experience along with benefits such as health insurance, paid time off, and opportunities for career growth within our organization.

If you are a motivated individual who thrives in a slower-paced, more patient friendly healthcare environment, we would love to hear from you. Please submit your resume highlighting your relevant experience as a Medical Receptionist.

Job Type: Full-time

Pay: $24.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid sick time
• Paid time off
• Retirement plan

Experience:

• Customer service / Medical office: 1 year (Required)

Ability to Commute:

• Wayland, MA 01778 (Required)

Ability to Relocate:

• Wayland, MA 01778: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $26