What are the responsibilities and job description for the Program Supervisor, Supervised Visitation and Coaching Services position at Wayfinder Family Services?
At Wayfinder Family Services, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.
Program and Role Summary
Wayfinder’s Supervised Visitation program provides parents whose children are in foster care with supervised visitation and coaching services to strengthen parenting skills, enhance parent-child relationships, and sustain family ties.
The primary focus on the Program Supervisor is to provide leadership, coaching, and oversight to staff delivering supervised visitation, parent coaching, and family support services for families involved in the child welfare system. This position ensures that all services are safe, trauma-informed, strengths-based, and culturally responsive, promoting family reunification and long-term stability. The Supervisor collaborates closely with county social workers, courts, and community partners to support family permanency goals while maintaining strict compliance with county contracts, agency policies, and state regulations.
Primary Responsibilities:
- Provide administrative supervision to visitation coaches and support staff.
- Oversee daily program operations, including case assignments, staff scheduling, and coordination of supervised visits.
- Review and approve documentation—including case notes, visitation reports, and coaching summaries—for accuracy, quality, and timeliness.
- Monitor caseloads, service delivery hours, and performance outcomes to ensure consistency and program effectiveness.
- Conduct family intakes and assessments to inform service planning and visitation recommendations.
- Participate in Child and Family Team (CFT) meetings, case conferences, and court-related discussions as appropriate.
- Track and analyze data related to visitation outcomes, service delivery metrics, and contract performance indicators.
- Other duties as outlined in the position description.
Education and Experience:
- At minimum, a bachelor’s degree in social work, psychology, child development, or a related field (with 4-5 years of child welfare experience) while pursuing a master’s degree in a related field, or have the equivalent of at least five years of child welfare experience to ensure a high level of supervision. A master’s degree in social work or a related field is preferred.
- Minimum 4-5 years of experience in child welfare, supervised visitation, parent education, or family support services.
- At least 1–2 years of supervisory or program coordination experience, preferred.
- Experience in collaborating with child welfare agencies and/or court systems, strongly preferred.
- Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency’s insurance carrier to drive agency vehicles.
Benefits: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:
- Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
- Medical, dental, vision, life, and long-term disability insurance
- 401(k) retirement plan with employer match up to 4%
- Employee referral program: Encourage your colleagues to join us
- Education tuition assistance program: Invest in your career development
- Public Service Loan Forgiveness (PSLF) eligible
- Flexible spending account (FSA) plans
- Eligibility and other benefits are outlined in plan documents
Additional Benefits Offered for this role :
- Training and professional development
Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.