What are the responsibilities and job description for the Furniture Repair Technician III position at Wayfair?
Location: Aberdeen, MD | Job Type: Full-time | Pay: $40.82 - $42.32
About the Role: Your Impact
As a Furniture Repair Technician III at Wayfair, you are a critical expert in our logistics network, directly responsible for ensuring our customers receive their orders in perfect condition. We move large volumes of product and rely on your specialized craftsmanship to evaluate, restore, and finalize items ahead of delivery. This is a high-impact role where your expertise in furniture restoration helps reduce damage and drives customer satisfaction.
Why Join Our Team? (Your Perks & Growth)
This role requires an independent expert who can manage complex repair and restoration tasks while working cooperatively with the broader logistics team. Your primary duties will include:
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
About the Role: Your Impact
As a Furniture Repair Technician III at Wayfair, you are a critical expert in our logistics network, directly responsible for ensuring our customers receive their orders in perfect condition. We move large volumes of product and rely on your specialized craftsmanship to evaluate, restore, and finalize items ahead of delivery. This is a high-impact role where your expertise in furniture restoration helps reduce damage and drives customer satisfaction.
Why Join Our Team? (Your Perks & Growth)
- Competitive Pay: The listed pay rate/range is just the start with potential for OT, shift differential, and bonuses.
- Comprehensive Benefits: Potential for medical, dental, vision, 401 (k) match, and paid time off based on role type.
- Safety First Culture: We are relentlessly focused on a safe work environment for all employees.
- Growth Opportunities: We value data-driven decisions and promote from within, offering clear paths for career advancement in operations, team leadership, and management.
This role requires an independent expert who can manage complex repair and restoration tasks while working cooperatively with the broader logistics team. Your primary duties will include:
- Expert Repair and Restoration: Administer advanced repair methods for case goods, using burn-ins, refinishing techniques, joinery, and color matching.
- Technical Execution: Repair and refinish damaged wood, leather, or upholstery furniture and mechanical parts.
- Technology & Inventory: Utilize scan technology to document carton-level information and monitor inventory for replacement parts.
- Quality & Preparation: Evaluate damages to determine repairability and perform required adjustments to ensure items meet perfect delivery standards.
- Leadership & Innovation: Provide direct input on user tools and contribute to the development of training materials for the team
- Execute Field Service Repairs: Participate in our 'Medic on the Go' program by transitioning between warehouse-based restorations and traveling to customer residences to perform high-quality, on-site furniture diagnostics and professional repairs.
- Experience: At least 5 years of prior experience in furniture repair or construction.
- Technical Mastery: Advanced understanding of repairing wood items (stain matching, defect repair) and various upholstery fabric types.
- Physical Capability:
- Ability to work on a warehouse floor for 8 hours a day in a non-climate-controlled environment.
- Ability to frequently lift up to 75 lbs. unassisted and maneuver products up to 150 lbs. via team lift.
- Communication & Safety:
- Ability to read and comprehend English to ensure personal and team safety.
- Ability to maintain a professional and friendly demeanor while working in a customer’s private residence.
- Technical Skills: Proficiency with power tools (drills, sanders, saws) and comfort using handheld scanning devices.
- Certification: A certification in Furniture Repair/Restoration is preferred.
Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.
Need Technical Assistance?
For more information about applying for a career at wayfair, visit our FAQ page here.
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
Salary : $37 - $46