Crew Member

Company Description Wayback Burgers is a fast-casual restaurant brand known for its made-to-order burgers, crispy fries, and thick, hand-dipped milkshakes served in a relaxed, welcoming environment. Founded in 1991 in Newark, Delaware and now based in Connecticut, the company emphasizes friendly customer service and a sense of community. Wayback Burgers operates in 37 states with over 170 locations worldwide, offering team members opportunities to work in a growing, recognized brand. The company also gives back through its partnership with Boys & Girls Clubs of America, having raised over $1,200,000 by donating a portion of proceeds from every burger and sandwich sold. Team members can expect a down-to-earth, guest-focused atmosphere that values hard work, simplicity, and genuine hospitality.

Role Description This is a full-time, on-site Crew Member role located in New York, NY. As a Crew Member, you will prepare and cook made-to-order burgers, fries, and other menu items while following food safety and quality standards. You will greet guests, take orders at the counter or register, process payments accurately, and ensure orders are assembled correctly. Responsibilities also include maintaining a clean and organized dining, kitchen, and restroom area, restocking supplies, and assisting with opening or closing duties as scheduled. Crew Members work as part of a team to provide fast, friendly service and create a welcoming environment for every guest.

Qualifications

• Strong customer service skills, including friendly communication, active listening, and a positive, professional attitude with guests and team members.
• Ability to follow food preparation procedures, safety guidelines, and cleanliness standards in a fast-paced kitchen environment.
• Basic cash handling and point-of-sale (POS) skills, with attention to accuracy and reliability.
• Teamwork and time-management skills to handle multiple tasks, support coworkers, and maintain service speed during busy periods.
• Ability to stand for extended periods, lift and carry items as needed, and work various shifts, including evenings, weekends, and holidays.
• Prior restaurant, food service, or retail experience is helpful but not required; training will be provided.
• Dependable attendance, willingness to learn, and a commitment to delivering a great guest experience.