What are the responsibilities and job description for the Senior Operations Manager position at WAYB?
Location: Salt Lake City, Utah (Onsite)
Reports to: Sr Director of Finance & Operations
Who We Are
WAYB never stops raising the bar on family products that are safer, healthier, and responsibly made. With thoughtful design and materials, we reinvent on-the-go gear to be better for families and the planet — way better.
We are a fast-moving, high-growth team that values ownership, clarity, and continuous improvement. As we scale, we are looking for a strong operations leader who can bring structure, visibility, and efficiency across our end-to-end operations.
The Role
We are looking for a hands-on, highly capable Senior Operations Manager who will own and elevate our operational performance across logistics, fulfillment, and supply chain.
This role is not just about managing day-to-day execution — you will be expected to:
- Evaluate our current operations end-to-end
- Identify inefficiencies and gaps
- Design and implement scalable systems and processes
- Drive measurable improvements in cost, speed, and reliability
Key Responsibilities
Operational Ownership & Performance
- Own overall operational performance including fulfillment cost, transportation efficiency, time-to-market, and service levels
- Establish, track, and improve KPIs across logistics, fulfillment, and customer experience
- Purchase Order submission along with Supply/Demand manager tracking and reporting
- Proactively identify bottlenecks and implement solutions before they impact performance
- Deliver consistent, data-driven reporting to leadership with clear insights and action plans
- Conduct a full evaluation of current operational workflows and systems
- Design and implement scalable processes to support growth
- Standardize SOPs across all operational functions
- Evaluate and implement tools that improve visibility, automation, and control (3PL, EDI, returns, reporting, etc.)
- Lead continuous improvement initiatives with measurable impact
- Oversee end-to-end logistics including inbound, outbound, inventory, and fulfillment operations
- Own performance metrics such as OTIF, ASN accuracy, routing compliance, chargebacks, and deductions
- Manage and optimize relationships with 3PLs, warehouses, and carriers
- Ensure full compliance with retailer requirements (labeling, routing, documentation)
- Serve as escalation point for operational and retailer issues
- Partner with Finance, Planning, Production, Marketing, Ecommerce, Retail, and B2B teams
- Align operational execution with financial targets and business priorities
- Improve coordination across teams to ensure smooth product flow and launch execution
- Support onboarding/offboarding of partners and operational integrations
- Lead and develop the onsite operations team with a focus on accountability and performance
- Ensure strong day-to-day execution while building long-term capability
- Create a culture of ownership, clarity, and continuous improvement
- Clear visibility into all key operational metrics and performance drivers
- Measurable improvements in cost efficiency and service levels
- Reduced operational friction across teams
- Standardized processes and improved execution consistency
- Stronger alignment between Finance and Operations
- Scalable systems in place to support future growth
- Builder Mindset: You don’t just manage — you improve, redesign, and scale systems
- Operator: Comfortable being hands-on while thinking strategically
- Problem Solver: You identify root causes and implement lasting solutions
- Data-Driven: You rely on metrics and insights to guide decisions
- Strong Communicator: You align teams and drive clarity across functions
- High Ownership: You take responsibility for outcomes, not just tasks
- 5–8 years of experience in operations, logistics, or supply chain (consumer goods preferred)
- Proven experience improving operational systems and processes
- Strong understanding of fulfillment, inventory management, and logistics networks
- Experience working with 3PLs, EDI, and retail compliance requirements
- Demonstrated ability to use data to drive decisions and improvements
- Experience leading teams in a fast-paced environment
- Bachelor’s degree in Operations, Business, or related field preferred
This role is critical to ensuring that WAYB’s operations are not just functional, but scalable, efficient, and best-in-class.
You will play a key role in shaping how the business operates as we grow — bringing structure, clarity, and performance to every part of the operational workflow.