HVAC Service Account Manager

Way Mechanical is located in San Antonio, Dallas, Austin, Nashville, Raleigh, Charlotte, Charleston, Tulsa, and Houston. We specialize in commercial air conditioning, plumbing, piping, and system maintenance. Way Mechanical is at the forefront of design-build/design-assist, preconstruction, commissioning, building information modeling, and quality control. We are seeking an HVAC Service Manager to join our team!

Responsibilities:

• Lead and manage a team of HVAC and plumbing service technicians, dispatchers, and support staff.
• Ensure timely and high-quality completion of service, repair, and maintenance projects.
• Develop, implement, and monitor service department policies, procedures, and safety standards.
• Build and maintain strong customer relationships, ensuring satisfaction and repeat business.
• Oversee scheduling, dispatching, and work assignments to maximize efficiency and productivity.
• Monitor financial performance of the service department, including budgets, margins, and profitability.
• Manage service agreements, warranty work, and emergency calls.
• Provide technical support and guidance to field staff as needed.
• Collaborate with sales and project teams to expand service opportunities.
• Maintain compliance with local, state, and federal codes, as well as company standards.

Requirements:

Employees in this position must be able to perform the essential functions of this job without imposing a significant risk of substantial harm to the health or safety of themselves or others. Ability to drive, move in and out of vehicles, climb ladders, traverse steps, and move throughout a facility.

Perks of the Trade:

• Medical, Dental, Vision, and Life Insurance
• Weekly Pay
• Paid Vacation
• 7 Days of Holiday Pay
• Profit Sharing Program
• 401K Retirement
• Company Laptop and iPhone
• Fuel Card and Vehicle Allowance
• Years of Service Appreciation Program