What are the responsibilities and job description for the Learning Experience Designer position at Wawa, Inc.?
Soar with us at Wawa.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title Learning Experience Designer
Location: Corporate
Department: People Team
Job Summary: The Learning Experience Designer reports to the Senior Supervisor of Learning Experience and is responsible for design, development, implementation, and management of learning programs and plans to achieve strategic and tactical business goals.
Principal Duties
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
We believe we can make life a little better every day – one smile, hoagie, or experience at a time. And there’s one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. We’re proud to be a part of a winning team of Associate owners who shape our success. We’re committed to helping our communities and one another at every turn, because we know that when we fly together, there’s no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.
Job Description
Job Title Learning Experience Designer
Location: Corporate
Department: People Team
Job Summary: The Learning Experience Designer reports to the Senior Supervisor of Learning Experience and is responsible for design, development, implementation, and management of learning programs and plans to achieve strategic and tactical business goals.
Principal Duties
- Apply design thinking principles and contribute insights to shape innovative, human-centered learning interventions for all assigned projects. Ensure design deliverables are aligned to learner needs, completed efficiently, and meet quality standards.
- Partner with subject matter experts (SMEs), business leaders, and field teams to gather insights, validate content, and ensure learning solutions align with operational goals.
- Develop learning solutions using contemporary instructional methodologies tailored to activity-based, instructor-led (in-person or virtual), and self-directed learning formats. Solutions may include interactive eLearning, scenario-based workshops, microlearning, curated content, immersive video, gamified experiences, facilitator-ready lesson plans, virtual classroom toolkits, job aids, and other performance support resources.
- Ensure all materials are accurate, current, ensuring accessibility and inclusivity, and maintained to standard operating procedures. Perform end to end quality checks to ensure accuracy of materials.
- Train Program Facilitators on the delivery of new interventions and programs.
- Coordinate and/or support training for all areas of the Company.
- Manage multiple training projects and deliver high quality design solutions on schedule.
- Identify detailed training requirements and independently develop all required training, documentation, work instruction and support material.
- Implement training as appropriate by collaborating with the internal team to ensure materials are elevated to LMS, Xyleme, SharePoint, and other hosting services.
- Assist in the development of other team members.
- Perform other duties as assigned.
- Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and strong organizational skills
- Strong analytical and problem solving skills
- Ability to handle multiple projects
- Excellent interpersonal skills
- Proven self-starter with demonstrated ability to make decisions
- Solid leadership skills
- Excellent presentation skills; ability to influence
- Ability to work collaboratively across levels and functions
- Ability to complete projects on time and within budget
- Proven project management skills and ability to manage several projects simultaneously
- Bachelor's degree in Human Resources, Business, Psychology, Education, or other related field preferred or equivalent experience
- Three to five years of experience in Instructional Design and Adult Learning Theory
- Demonstrated ability to lead and coach project teams
- Demonstrated ability to design effective associate relations and development programs and measures
- Proficiency in Microsoft Office Suite, MS Project, and Adobe Creative Suite.
- Experience with web design tools, Articulate Storyline, InDesign, Xyleme, Photoshop, Illustrator, and video editing software is highly preferred.
- Demonstrated ability to apply strong graphic design principles to create visually engaging, brand aligned learning experiences using modern design tools and multimedia assets
- Experience developing SCORM‑compliant eLearning content
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.