What are the responsibilities and job description for the Warehouse Clerk position at Wavepoint?
Description
The Warehouse Clerk is responsible for ensuring accuracy and efficiency in the assignment of inbound trailers to dock doors while providing exemplary levels of customer service to drivers and other visitors. Additionally, the warehouse clerk will be responsible for assigning work to warehouse employees, track key metrics and assist with billing. In this role, the incumbent will assume responsibility for the quality standards and customer service to all visitors to the facility. The Warehouse Clerk is responsible for all administrative tasks to support receiving, warehouse operations, shipping and billing.
Duties And Responsibilities
Qualifications
The Warehouse Clerk is responsible for ensuring accuracy and efficiency in the assignment of inbound trailers to dock doors while providing exemplary levels of customer service to drivers and other visitors. Additionally, the warehouse clerk will be responsible for assigning work to warehouse employees, track key metrics and assist with billing. In this role, the incumbent will assume responsibility for the quality standards and customer service to all visitors to the facility. The Warehouse Clerk is responsible for all administrative tasks to support receiving, warehouse operations, shipping and billing.
Duties And Responsibilities
- Must be trained on the WMS system and understand all necessary operations within the warehouse office and appropriate reports and other documentation.
- Accurately sign in inbound trailers. Review manifest, trailer # against driver sign in.
- Assign inbound trailers to appropriate dock door and warehouse laborer.
- Accurately sign in outbound trailers against driver sign in.
- Review outbound paperwork, assign outbound loads to the appropriate dock.
- Accurately prepare all paperwork for inbound and outbound loads.
- Communicate necessary information requested by the customer either by phone, e-mail, or other correspondence.
- Communicate task assignments to warehouse workers if needed
- Own reporting responsibilities for warehouse
- Support accounts receivable to accurately invoice customers for services provided
- Exhibit a high level of customer focus, planning, time management, problem-solving, and providing timely communications and organizational skills to support departmental operations.
- Maintain qualification to perform duties within warehouse operations including operating forklift, perform packaging and office duties as required. Utilize skills to support execution regularly, dedicating up to 10% of weekly hours towards executing productive tasks to maintain skills and help support team
Qualifications
- Education and Experience
- High School Diploma or GED preferred.
- 1-2 years in a warehouse environment preferred.
- Must be trained on the WMS system.
- Must be able to read, write, and speak English.
- Strong interpersonal skills including problem-solving, active listening, and conflict management.
- Flexible availability
- Strong decision-making and problem-solving skills
- Excellent interpersonal skills with the ability to build rapport with a variety of workgroups.
- Superior verbal and written communication, data analysis techniques, and supply chain interpretation.