What are the responsibilities and job description for the Logistics Coordinator/LTL Specialist position at Wavepoint?
The Logistics Coordinator/LTL Specialist coordinates Less-Than-Truckload (LTL) shipments while ensuring cost-effective and timely transportation solutions. This role involves working with carriers, providing exceptional customer service, and managing freight logistics efficiently.
Key Responsibilities:
· Customer Service: Provide prompt and professional support to customers regarding LTL shipments, resolving issues effectively.
· Rate Quotes & Shopping Rates: Obtain competitive freight rates by comparing carrier pricing and service levels.
· LTL Carrier Coordination: Establish and maintain strong working relationships with LTL carriers to optimize service and costs.
· Freight Scheduling: Plan, schedule, and dispatch shipments to ensure on-time delivery.
· Tracking & Tracing Freight: Monitor shipments, provide updates to customers, and address any transit issues proactively.
· Filing Claims: Process and track freight claims, ensuring proper documentation and resolution.
· Data Entry: Maintain accurate shipment details, carrier information, and customer records in company systems.
· Customer Relationship Management: Develop and nurture relationships with existing customers to foster repeat business.
· Cold Calling New Customers: Conduct outbound calls to generate new business opportunities and expand customer base.
· All Other Duties as Assigned: Support additional logistics functions as needed to ensure operational efficiency.
Requirements:Qualifications & Skills:
- Experience in LTL logistics, freight brokerage, or transportation management.
- Strong understanding of LTL pricing, freight classifications, and carrier networks.
- Excellent communication, negotiation, and problem-solving skills.
- Proficiency in logistics software and Transportation Management Systems (TMS).
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Detail-oriented with strong organizational and data entry skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Education & Experience:
- High school diploma or GED required; a degree in Logistics, Supply Chain, or a related field is preferred.
- Minimum 2 years of experience in LTL freight management or a similar role is a plus.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for career growth and advancement.
- Collaborative and supportive work environment.
Benefits:
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Flexible spending account
- Health Insurance
- Life insurance
- Paid time off
- Referral program
- Vision Insurance