Quality Manager

The Quality Manager (QM) is a leadership role responsible for driving operational excellence, continuous improvement, and risk mitigation throughout the organization. This position is central to establishing, implementing, and maintaining the company's Quality Management System (QMS) and ISO9001 and other certifications.

The QM ensures that all products and services consistently adhere to customer, business, regulatory, and relevant quality standard requirements. The Quality Manager ensures Quality isn't just a department, but a strategic business function reviewed and supported at the highest levels, moving from reactive problem-solving to proactive quality excellence.

Responsibilities

Quality Management System (QMS)

• Development and Maintenance: Design, implement, and maintain the company's QMS requirements (e.g., ISO 9001, accreditation, industry-specific standards).
• Conformance: Ensure all processes, documentation, and operational practices conform to requirements (e.g., business, ISO 9001).
• Compliance: Ensure compliance with legal (e.g., customer, applicable local, national, and international regulations) requirements.
• Data Analysis: Analyze data, identify trends, and develop reports for management.
• Risk Assessments: Conduct risk assessments to identify potential quality issues. Develop and implement mitigation plans, as necessary.
• Audits: Oversee the management (e.g., planning, execution, and manage) of internal and external quality audits.
• Non-Conformance Management: Oversee the Nonconformity, Corrective Action, and Improvement processes. Ensure thorough root cause analysis (RCA) and verification of corrective action effectiveness.
• Training: Develop and deliver quality-related training to all relevant personnel to ensure awareness and competency regarding QMS requirements and quality tools.
• Management Review: Be an active participant ensuring management review required inputs are discussed, discussions documented, action items documented and subsequently monitored to completion.
  
  

Quality Control and Assurance

• Process Control: Establish and monitor measurable key quality metrics (KPIs) and performance indicators. Implement statistical process control (SPC) where appropriate.
• Inspection & Testing: Define and manage the necessary inspection and testing procedures for raw materials, in-process stages, and finished goods.
• QC Lab: Develop and implement a plan for a first class QC Lab.
• QC Excursions: Lead and drive all QC excursions to proper RCCA across the organization
• Team: Grow and lead a team of inspectors and quality engineers as warranted to ensure operational execution and excellence.
  
  

Continual Improvement

• Culture: Champion a continual improvement mindset throughout the organization using methodologies such as Six Sigma, Lean, or Kaizen.
• Projects: Lead and facilitate quality improvement projects that result in cost reduction, efficiency gains, and enhanced product/service quality
  
  

Requirements

Education

• Bachelor's degree in Engineering, Quality Management, Business Administration, a related technical field or the equivalent experience in quality & operations. A Master's degree is a plus.
  
  

Experience

• Minimum of 5-7 years of experience in a dedicated Quality Management role in a regulated industry (e.g., manufacturing, technology).
• Demonstrated experience successfully implementing, managing, auditing, and improving a certified QMS (e.g., ISO 9001:2015).
• Demonstrated experience in Quality Assurance and Control processes.
• Quality Control experience, including standing up a QC lab, creating inspection methods, implementing inspections, closing excursions, etc.
• Minimum of 3-5 years of people management experience in a Quality Management role.
  
  

Certifications and Skills

• Preferred Certifications: ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Quality Engineer (CQE), or Six Sigma Black Belt/Green Belt.
• Strong interpersonal skills (e.g., leadership, communication, collaboration, emotional intelligence, conflict resolution) to guide the company’s quality culture and influence engagement.
• Proven expertise in quality management methodologies (e.g., Process Mapping, Statistical Process Control).
• Proven expertise in analytical and problem-solving tools (e.g., Root Cause Analysis, 8D, Cause and Effect diagram, FMEA).
• Proven experience with continual improvement methodologies (e.g., Lean, Six Sigma).
• Understanding of Software Development Lifecycle, automation, testing tools, and modern technologies (e.g., cloud, AI) to ensure conformance to requirements
  
  

At Wavelynx, you'll be part of a forward-thinking team dedicated to making a significant difference in access control technology. We foster a collaborative work environment where innovation is not just encouraged but celebrated, and achievements are recognized. We are committed to pushing technological boundaries and creating hardware solutions that empower our customers. If you're eager to take on a challenging and rewarding role where your expertise will directly contribute to groundbreaking hardware products, we invite you to join our team.

Benefits include potential sweet equity for some roles, great rates on company-sponsored medical, dental, and vision plans with HSA-eligible options, a generous retirement plan with up to 6% 401(k) match, and holidays, vacation, and sick leave.