What are the responsibilities and job description for the Philanthropy & Engagement Coordinator (Membership & Data) position at Wave Hill?
Membership Operations
Qualifications
Medical, Dental, and Vision insurance, Life insurance, 401K and pension, paid time-off, and hybrid remote work programs.
Wave Hill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Wave Hill is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, programs, and activities. To request reasonable accommodation, contact humanresources@wavehill.org.
- Coordinate and implement Membership activities, including renewals, promotions, acknowledgements, stewardship, and benefit fulfillment.
- Serve as primary point of contact for Members within the Philanthropy & Engagement team. Deliver a high level of customer service via phone and email in a timely manner.
- Collaborate with Visitor Services to ensure data integrity, adherence to procedures, an exceptional Member experience onsite, and increased membership conversion.
- Be present on peak days and special events to sell Memberships and assist Members.
- Manage day-to-day gift entry, memberships, pledges, and event participation in Altru.
- Enter gifts daily across all channels; generate tax receipts and acknowledgment letters within established timelines.
- Track pledges, tributes, recognition, and gift credits.
- Maintain data integrity and support improved record hygiene by resolving duplicate records, correcting constituent information, updating contacts, and following data entry standards.
- Complete regular audits and data cleanup projects.
- Provide training and support for Altru.
- Create segments for communications, appeals, and events and prepare lists for use across multiple platforms.
- Generate reports and lists related to membership, audits, cultivation/stewardship, promotions, renewals, prospecting, and pledges. Coordinate review with team members.
- Maintain prospect management system and portfolio structure.
- Coordinate Philanthropy & Engagement activities within Altru, including room reservations and events.
- Coordinate with the Finance team to ensure consistency between financial and fundraising records, including reconciliation and audit documentation.
Qualifications
- 2–4 years nonprofit membership or database experience
- Working knowledge of Altru or similar CRM
- Excellent customer service skills
- Strong attention to detail and accuracy
- Demonstrates ability to work independently and collaboratively across teams
- Ability to manage priorities and deadlines independently
- Full-time, non-exempt position, annual salary is $60,000.
- Monday – Friday with the flexibility to work evenings and weekends when needed.
Medical, Dental, and Vision insurance, Life insurance, 401K and pension, paid time-off, and hybrid remote work programs.
Wave Hill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Wave Hill is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, programs, and activities. To request reasonable accommodation, contact humanresources@wavehill.org.
Salary : $60,000