What are the responsibilities and job description for the Ocean Import Account Manager position at Wave for Enable Recruitment?
Ocean Import Coordinator
New York, NY | Hybrid
Salary: $70,000 – $80,000
About the Company
Our client is an established international freight forwarding and logistics company with a strong presence in the U.S. and a global network of logistics partners.
The business provides a range of international transportation and supply chain services to customers across multiple industries and has built a strong reputation for reliable service and long-term customer relationships.
The Role
We are seeking an experienced Ocean Import Coordinator to manage ocean import shipments from origin through final delivery.
You'll be responsible for coordinating with customers, ocean carriers, customs brokers, trucking providers, warehouses and overseas partners to ensure shipments move efficiently and any issues are resolved quickly.
This is a hybrid opportunity based in New York City, suited to someone who is organised, commercially aware and comfortable taking ownership of multiple shipments in a fast-paced environment.
Key Responsibilities
- Coordinate ocean import shipments from booking through final delivery
- Monitor vessel schedules, container movements and shipment milestones
- Review bills of lading, commercial invoices, packing lists, arrival notices and other import documentation
- Coordinate with customs brokers regarding ISF filings and customs clearance
- Communicate proactively with customers regarding shipment status, ETAs, delays and exceptions
- Liaise with ocean carriers, terminals, trucking providers and warehouses
- Coordinate container pickups, deliveries and returns
- Monitor potential demurrage, detention and other additional charges
- Maintain accurate shipment records, costs and milestones within the company's operating system
- Review carrier and vendor invoices against agreed rates
- Support customer billing and cost reconciliation
- Identify and help resolve customs holds, documentation issues, damaged cargo and shipment delays
- Escalate complex issues where appropriate
- Support reporting and process improvement initiatives
- Follow company security, compliance and operational procedures
What You Bring
- 1–3 years of experience in ocean import operations, freight forwarding or customs-related logistics
- Good understanding of the U.S. ocean import process
- Working knowledge of Incoterms, ISF requirements and U.S. import procedures
- Familiarity with a freight forwarding operating system or TMS such as CargoWise
- Strong Microsoft Excel and Office skills
- Excellent written and verbal communication
- Strong organisational skills and attention to detail
- Ability to manage multiple customers, shipments and deadlines simultaneously
- Customer-focused approach with strong problem-solving skills
- Comfortable working collaboratively across operations, customs and commercial teams
A degree in supply chain, logistics, international business or a related field is preferred but equivalent industry experience will be considered.
Nice to Have
- FCL and LCL experience
- Experience handling specialised or time-sensitive cargo
- Customs brokerage exposure
- Experience working with overseas agents
- Additional language skills
What's Offered
- $70,000 – $80,000 salary
- Hybrid working
- Health benefits and paid time off
- Supportive and collaborative working environment
- Training and professional development
- Opportunity for career progression within ocean freight operations
- Exposure to a broad range of international logistics activity
INDUS
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Paid time off
Work Location: Hybrid remote in New York, NY 10001
Salary : $70,000 - $80,000