Treatment Coordinator / Case Manager

Full-time Description

Treatment Coordinator / Case Manager

Dream Dental – Goodlettsville, TN

Dream Dental is looking for an experienced, motivated, and goal-oriented Treatment Coordinator / Case Manager to join our growing team in Goodlettsville, Tennessee! This is an excellent opportunity for someone who thrives in a fast-paced, patient-focused environment and is passionate about helping patients move forward with treatment while supporting office growth and production goals.

We are a busy, established practice with 3 doctors, a strong patient base, supportive leadership, and excellent long-term growth opportunities.

Responsibilities

• Present and discuss treatment plans confidently and compassionately
• Educate patients on treatment needs and help guide them toward moving forward with care
• Build patient trust and improve case acceptance (“getting the yes”)
• Coordinate and optimize the doctor schedule for productivity and production goals
• Monitor and help achieve office KPIs and daily/monthly goals
• Assist patients with financing options and payment arrangements
• Work closely with the clinical and front office teams to ensure smooth patient flow and communication
  
  

Qualifications

• Previous dental treatment coordinating/case management experience required
• Strong understanding of dental insurance and treatment presentation
• Experience with third-party patient financing platforms including:
• CareCredit
• Sunbit
• Cherry
• Strong communication and sales skills
• Organized, detail-oriented, and comfortable in a goal-driven environment
• Ability to multitask and perform well in a busy office setting
  

Schedule

Full-time Rotating 4-day Schedule

• Week 1: Monday–Thursday
• Week 2: Tuesday–Friday
• Week 3: Wednesday–Saturday
• Then repeats
  
  

Benefits

• Competitive pay and incentive plan
• Full benefits package
• Health insurance
• Vision insurance
• 401(k) with employer match
• Life insurance
• Short-term & long-term disability
• Paid time off
• Paid holidays
• Supportive and team-oriented culture
• Growth and advancement opportunities
  
  

If you are driven, personable, and passionate about helping patients say “yes” to treatment while contributing to a high-performing office, we’d love to meet you!

#indeedwavedp

Requirements

Education and Training

• 3 years of dental business office experience.
• High school diploma or equivalent.
• Management or supervisory experience preferred.
• Knowledge of dental terminology.
• Knowledge of dental office procedures.
• Knowledge of accounting and administrative principles and procedures.
• Knowledge of dental practice management software preferred.
  
  

FLSA Status: Salary, Exempt

Reports to: Director of Sales