What are the responsibilities and job description for the Broadband Dispatcher I position at Wave Broadband?
Job Details
Description
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Where you will work: This position will be based in Astound's Crestwood, IL office, and would be an in office/field role.
A Day In The Life Of The Broadband Dispatcher:
Experience: 2 years of customer service experience required, preferably in a call center environment.
Knowledge, Skills and Abilities: The skills listed are required to be executed at an intermediate level. Effective Communication (verbal and written), Knowledge Retention and Recall, Ability to Handle Pressure, Speed and Efficiency, Creative Problem Solving, Empathy, Organizational Ability, and Computer Literacy.
Education And Certifications:
High school diploma or equivalent
We're Proud To Offer a Comprehensive Benefits Package Including:
Our Mission Statement:
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Qualifications
0">
Skills
0">
0">
Preferred
Dependability
Intermediate
Commitment
Intermediate
Written Communication
Some Knowledge
Verbal Communication
Some Knowledge
Computer
Intermediate
Customer Service
Some Knowledge
Answering Phones
Some Knowledge
0">
Behaviors
0">
0">
Preferred
Team Player
: Works well as a member of a group
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Enthusiastic
: Shows intense and eager enjoyment and interest
:
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Motivations
0">
0">
:
0" style="display: none;">
Education
0">
0">
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Description
Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Where you will work: This position will be based in Astound's Crestwood, IL office, and would be an in office/field role.
A Day In The Life Of The Broadband Dispatcher:
- Monitor and assist with management of customer technician routes
- Maintain ongoing communication with technicians
- Complete pre-calls to customers
- Conduct post-installation surveys
- Verify integrity of ICOMS accounts against work orders
- Execution of significant project to support the internal and external customer base
- Other duties as assigned
Experience: 2 years of customer service experience required, preferably in a call center environment.
Knowledge, Skills and Abilities: The skills listed are required to be executed at an intermediate level. Effective Communication (verbal and written), Knowledge Retention and Recall, Ability to Handle Pressure, Speed and Efficiency, Creative Problem Solving, Empathy, Organizational Ability, and Computer Literacy.
Education And Certifications:
High school diploma or equivalent
We're Proud To Offer a Comprehensive Benefits Package Including:
- 401k retirement plan, with employer match
- Insurance options including: medical, dental, vision, life and STD insurance
- Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
- Floating Holiday: 40 hours per year
- Paid Holidays: 7 days per year
- Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
- Tuition reimbursement program
- Employee discount program ( If in our serviceable area)
- Benefits listed above are for regular full-time positions
Our Mission Statement:
- Take care of our customers
- Take care of each other
- Do what we say we are going to do
- Have fun
Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
FCO (For San Francisco Candidates Only):
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf
Qualifications
0">
Skills
0">
0">
Preferred
Dependability
Intermediate
Commitment
Intermediate
Written Communication
Some Knowledge
Verbal Communication
Some Knowledge
Computer
Intermediate
Customer Service
Some Knowledge
Answering Phones
Some Knowledge
0">
Behaviors
0">
0">
Preferred
Team Player
: Works well as a member of a group
Dedicated
: Devoted to a task or purpose with loyalty or integrity
Enthusiastic
: Shows intense and eager enjoyment and interest
:
0" style="display: none;">
Motivations
0">
0">
:
0" style="display: none;">
Education
0">
0">
0" style="display: none;">
Experience
0">
0">
0" style="display: none;">
Licenses & Certifications
0">
0">
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary : $20
