Dental Front Desk Receptionist and Care Coordinator

Wausau Smiles is a well-established dental practice dedicated to providing personalized, high-quality dental care to our community. With a focus on delivering exceptional patient experiences and comprehensive services, we strive to create a welcoming environment where patients feel like family and receive the best possible care.

Job Overview
We are seeking an energetic and detail-oriented Patient Care Coordinator Dental to join our dynamic team. In this vital role, you will serve as the first point of contact for patients, managing appointments, insurance processes, and patient communications. Your enthusiasm and organizational skills will help ensure smooth daily operations while maintaining our commitment to outstanding customer service and patient satisfaction.

Responsibilities

• Greet patients warmly and professionally, creating a positive first impression.
• Schedule, confirm, and coordinate patient appointments using patient management software.
• Verify insurance coverage and communicate benefits clearly to patients.
• Manage electronic health records (EHR) with accuracy and confidentiality, ensuring compliance with health regulation policies.
• Assist patients with billing inquiries, payment options, and health insurance questions.
• Handle phone calls and client communications efficiently, providing timely responses to inquiries and appointment requests.

Skills

• Excellent customer service skills with the ability to communicate clearly and empathetically.
• Strong organizational skills with the ability to multitask efficiently in a fast-paced environment.
• Ability to maintain patient confidentiality diligently while managing sensitive information.

Join us to be part of a passionate team committed to delivering exceptional dental care through personalized service!

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person