What are the responsibilities and job description for the Customer Solutions Specialist position at Wausau Coated Products, Inc?
About the Company
Wausau Coated Products, Inc. headquartered in Wausau, Wisconsin is a leading manufacturer of pressure sensitive products, label materials, and custom coating technologies serving a wide variety of markets. Founded in 1981, Wausau Coated has established itself as a flexible manufacturer that responds quickly to today's rapidly changing demands. The founding principle " The difficult we do today, the impossible takes a day or two longer" continues to be our core philosophy.
Wausau Coated excels at manufacturing high quality roll and sheet label materials for a variety of end uses. Our sales and technical staff meet daily to understand your pressure sensitive needs and develop solutions that will give your product the competitive advantage.
About the Role
We’re looking for a detail-oriented, customer-focused individual to join our team as a Customer Solutions Specialist. In this role, you’ll be the friendly expert helping customers with new projects, technical recommendations, quotes, orders, deliveries, and more. You’ll work closely with our Outside Sales team and internal departments to ensure every customer interaction is smooth, helpful, and memorable.
Full-time, Monday–Friday, 8:00 AM to 4:00 PM or 8:30 AM to 4:30 PM, Overtime as needed. Hybrid work option: Up to 2 remote days/week after 6 months of training.
Responsibilities
- Manage multiple customer accounts
- Collaborate across departments to support customer needs
- Handle quotes, orders, inventory, and customer requests
- Participate in customer calls and occasional site visits
- Provide backup coverage for teammates, including Reception
- Support regional Outside Sales Representatives
- Keep systems updated and organized
- Share insights in team meetings
Qualifications
- A passion for customer service and problem-solving
- Strong multitasking and time management skills
- Confidence in making decisions and solving issues independently
- Excellent communication—written, verbal, and listening
- Proficiency in email and Excel
- A team-first attitude and a desire to keep learning
Preferred Skills
- Associate degree (2-year)
- Experience in customer service or sales
- Manufacturing environment experience
- Or an equivalent mix of education, training, and experience
Sound like a fit? Apply today and help us deliver exceptional service—one customer at a time!
Pay range and compensation package
We offer competitive compensation based on experience and an excellent benefits package, including health insurance, retirement plans, paid time off, and more.
Equal Opportunity Statement
We are an Equal Employment Opportunity employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.