What are the responsibilities and job description for the IT Support Technician position at Wauna Credit Union?
Description
The IT Support Technician provides frontline technical support to Wauna Credit Union employees, ensuring reliable operation of end-user computing devices and related technologies across all locations. This role supports an enterprise environment that includes laptops, mobile devices, peripherals, operating systems, and cloud-based applications. The position is responsible for installing, configuring, maintaining, and troubleshooting hardware and software issues in accordance with organizational policies, security standards, and service expectations. The IT Support Technician serves as a primary point of contact for employee technological needs, helping to resolve issues efficiently while minimizing disruption to daily operations. This role supports multiple branch locations, participates in assigned technology projects, and collaborates with vendors and internal teams to deliver positive and consistent employee/member experience. This is a non-exempt position.
Do you have outstanding communication, customer service and problem solving skills with a knack for IT? Does a "People Helping People" philosophy and helping dreams come true appeal to you? This may be the career for you!
***This is not a remote, virtual, or work from home position. It is located inside our Clatskanie, Oregon location***
Putting our members first, including our Internal Members
Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.
Our Robust Benefits Package Includes
The IT Support Technician provides frontline technical support to Wauna Credit Union employees, ensuring reliable operation of end-user computing devices and related technologies across all locations. This role supports an enterprise environment that includes laptops, mobile devices, peripherals, operating systems, and cloud-based applications. The position is responsible for installing, configuring, maintaining, and troubleshooting hardware and software issues in accordance with organizational policies, security standards, and service expectations. The IT Support Technician serves as a primary point of contact for employee technological needs, helping to resolve issues efficiently while minimizing disruption to daily operations. This role supports multiple branch locations, participates in assigned technology projects, and collaborates with vendors and internal teams to deliver positive and consistent employee/member experience. This is a non-exempt position.
Do you have outstanding communication, customer service and problem solving skills with a knack for IT? Does a "People Helping People" philosophy and helping dreams come true appeal to you? This may be the career for you!
***This is not a remote, virtual, or work from home position. It is located inside our Clatskanie, Oregon location***
Putting our members first, including our Internal Members
Our employees take pride in providing services to our Members; our Credit Union is just as proud to offer benefits in our Internal Members (Employees). Our employees make us who we are as a Credit Union and we make every effort to ensure for our employees' well-being; physically, personally, professionally, and financially.
Our Robust Benefits Package Includes
- Full medical, dental and vision insurance 100% Credit Union paid premiums for employees
- Subsidized premiums for families and dependents
- Life and Disability insurances
- Family medical leave
- Paid Time Off
- Paid Sick Time
- 11 Paid Holidays per year
- Supplemental insurance products
- Employee Assistance Program (free and confidential resources for emotional, financial, legal, & personal well-being)
- Engaging Wellness Program
- Financial Benefits and Incentives
- Competitive Salary and Incentives
- 401(k) Retirement Plan with employer matching
- Discounted Credit Union products (reduced interest rates or fees)
- Flexible spending accounts for medical and child care expenses
- Free Parking at all branch locations
- Professional Development
- Proud to be a Learning Organization
- Online education programs
- Ongoing coaching and training in every position
- Internal promotion and transfer options throughout the Credit Union
- Opportunities to serve on a variety of volunteer committees
- High school diploma or GED required; Associate degree in Information Technology, Computer Science, or a related field preferred or equivalent hands-on experience.
- One to three years of experience providing technical support in a professional or enterprise environment, including troubleshooting end-user devices, operating systems, and applications.
- Working knowledge of modern endpoint devices, operating systems, and productivity tools, with the ability to learn new technologies quickly
- Technology certification a plus.