Field Technician Journeyman Rotator (CMD-505)

Job purpose

The Field Service Tech Journeyman rotates on a 3/2, 3/1, or 2/1 schedule, servicing customers and units in a designated region. As a member of the Rapid Response team, the Field Service Technician Journeyman provides technical assistance in diagnosing, troubleshooting, and repairing heavy equipment, working closely with technicians at all levels. With little to no supervision, the Field Service Tech Journeyman schedules work, monitors quality control for work performed, and customer relations.

Duties and Responsibilities

• Fill parts orders for branches, customers, and the service department.
• Box, pack or crate parts as necessary for shipment and prepare shipping documents.
• Stage outgoing shipments in designated areas, notify carriers and load trucks.
• Fill, pack and ship annual return orders.
• Process a large volume of express packages daily, including COD and credit card orders, using a computerized UPS and FedEx system.
• Unload trucks, check condition of freight and verify piece count per freight bill.
• Unpack and check in shipments per packing list and dispense per purchase order.
• Stock parts in designated areas and maintain a correct stocking sequence.
• Arrange parts storage areas to accommodate all stock and maximize storage space.
• Locate parts in designated areas to ensure efficient handling and accurate filling.
• Resolve minor problems with part numbers and quantities received or shipped.
• Record daily volume of work completed and actual time applied to activity.
• Clean the assigned work area daily.
• Assist in any department needed.
• Help train new personnel in the department’s duties and procedures.
• Assist with maintaining department files and logs.
• Assist at will call counter if needed.
• Promote good welfare among the company and its divisions.
• Performs other duties as assigned.

Job Qualifications

Minimum Qualifications:

• Must have a high school diploma or equivalent.
• Must have 1 year(s) of previous experience.

Requirements: Knowledge, Skills, and Abilities (KSA’s)

• Must have working knowledge of the above-titled position and how it relates to the overall business and its’ objectives.
• Must meet goals and objectives set forth by the company.
• Must conform to policies and procedures set forth by the company.
• Must have a current driver's license and acceptable driving record per WPI insurance company standards. (ONLY IF JOB REQUIRES)
• Must be computer literate and proficient in a Windows-based environment.
• Must be able to lift 50 pounds.
• Must be able to bend and twist several times a day.
• Must have the ability to work flexible hours and days.
• Must be dependable and work independently.
• Must maintain good client relations.
• Must maintain a professional appearance.
• Must promote and maintain a clean, neat, and safe work environment.
• Must have the ability to effectively operate an electric stand-up forklift.
• Must have the ability to effectively operate 4000 to 5000 lb. capacity forklifts.
• Must accurately follow written and verbal instructions.
• Must count accurately and write legibly.
• Must work quickly and accurately with part numbers.
• Must meet minimum performance standards for all assignments.
• Must attend monthly safety meeting and observe all safety rules.
• Must protect the company assets and interests.

Working Conditions:

• Typical hours of work Monday through Friday, 7:30 a.m. to 4:00 p.m.
• Weekend hours as necessary.
• May require work in inclement weather conditions and/or hazardous work environments.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.