What are the responsibilities and job description for the Customer Project Manager position at Waukesha Gas Engines?
About INNIO Group
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Key Responsibilities
INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power. With a track record of innovation, INNIO designs, manufactures and services high‑performance power systems under its Jenbacher and Waukesha brands. The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high‑margin services business that delivers long‑term, recurring revenues across the full equipment lifecycle. As electricity demand accelerates—driven by AI, electrification and grid constraints—INNIO enables scalable, behind‑the‑meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen‑ready solutions. INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
Key Responsibilities
- Technical and commercial project order execution of New Unit and Service equipment orders from channel partners, key accounts, direct customers.
- Focused primarily on equipment scope of supply according INNIO Waukesha Product Program.
- Ensure customer satisfaction.
- Proactive risk identification and management for all aspects of order execution.
- Responsible for revenue, payment collection, inventory, and claim management for all assigned orders under execution in close cooperation with Finance.
- Execution of changes to booked orders using existing change order process.
- Responsible for identifying inefficiencies and gaps in the existing order process. Address inefficiencies/gaps by creating new or modifying existing processes. Implement process changes cross-functionally.
- Support know-how transfer and training programs for Channel Partners to align project execution process the INNIO Waukesha’s Project Management processes.
- Support continuous development of the Project Management Process and tools based on KPI’s such as revenue, contribution margin, customer satisfaction, complete and on-time delivery, finished goods inventory, and collections.
- Focus on customer alignment and simplification initiatives to ensure qualitative and effective order execution.
- Bachelor’s Degree in Engineering (EX: mechanical; electrical), business or a related field.
- 3 years of industry experience, preferably with reciprocating engines & in the discipline of customer project management.
- Excellent communication and negotiation skills.
- Team player and strong reliability.
- Demonstrated external focus & inclusiveness.
- Willingness to travel up to 20%.