What are the responsibilities and job description for the Utility Clerk I - Administration position at WATTSVILLE WATER AUTHORITY?
UTILITY CLERK I - PART TIME ( 2 to 3 Days a week)
JOB DESCRIPTION
This is a working position responsible for a variety of general and complex clerical duties in support of the authority’s collection of payments for utility bills. Preparing and auditing utility bills, insuring proper balancing of accounts, and providing effective assistance to the general public make up the responsibilities of this position. Incumbent works under the general supervision of the Office Manager.
ESSENTIAL FUNCTIONS
§ Prepare for daily customer service operations to include: moving cash to its proper window locations; balancing daily cash drawers; and unlocking doors.
§ Verify correct billing amount with customer account; prepare and balance entries on computer system including cash payments; verify, record and balance prepared vouchers and adjustments including accounts receivable deposits and the initiation or termination of utilities service.
§ Process drop box payments.
§ Collect and maintain information from meter reading equipment.
§ Screen and direct calls and visitors as appropriate; answer questions and provide information to the public; refer citizen and client complaints and questions to appropriate department staff member for resolution; research accounts for customers as necessary.
§ Maintain a variety of files and filing systems; prepare, maintain and update various records; research and verify information as requested.
§ Perform cashier and other job related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
§ Considerable knowledge of proper public contact and telephone etiquette, modern office procedures, methods, and computer equipment.
§ Considerable knowledge of basic business letter writing to include English usage, spelling, grammar, and punctuation.
§ Considerable knowledge of general bookkeeping practices, basic principles and procedures of record keeping, and the fundamentals of filing.
§ Skill in typing various documents and correspondence.
§ Skill in operating various types of office equipment including computers and adding machines.
§ Ability to tactfully respond to requests and inquiries from the general public.
§ Ability to policies and procedures.
§ Ability to simultaneously perform a variety of clerical functions.
§ Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
§ Ability to work independently in the absence of supervision and communicate clearly and concisely, both orally and in writing.
QUALIFICATIONS
§ Must be a graduate of an accredited high school or hold a certificate of high school equivalency (GED).
§ Must possess above average computer skills, preferably with knowledge of Microsoft Windows® systems and applications including UMS and QuickBooks.
§ Must have general working knowledge of related office equipment.
§ Must possess a valid Alabama driver’s license and a driving record suitable for insurability.
§ Must be willing to work non-standard hours and overtime as required.
§ Must be physically able to perform the duties of the position.