Operations Coordinator

WHO WE ARE

Watts Marine, based in Kingston, Washington, has been a leader in the Shore Power industry since 2004. Working closely with the cruise line sector, we've developed and maintained innovative Shore Power Systems that help reduce local emissions when cruise ships are docked. We specialize in providing, operating, and maintaining patented shore power solutions across North America.

Our mission is simple: Powering a cleaner future for maritime operations. We accomplish this through the operation of 11 patented shore power systems adn the tracking of the emissions.

WHY JOIN US?

Watts Marine is a company built on ingenuity, excellence, integrity, and loyalty—and we're passionate about innovation and sustainability in everything we do.

We're looking for a detail-oriented and organized Operations Coordinator to join our growing Annual Support team in Tennessee. This is an in-office position based at our operations facility, with 100% in-office expectation. We offer a competitive salary, comprehensive benefits (including medical, vision, and dental), a Simple IRA matching program, and generous PTO.

Become a part of our team and play a central role in managing shore power connection schedules, coordinating with subcontractors and stakeholders, and ensuring all critical operations run smoothly.

ABOUT THE POSITION

As an Operations Coordinator, you will be responsible for tracking, coordinating, and communicating shore power connection schedules, coordinating with subcontractors, managing Port and Cruise Line documentation, and ensuring all files are properly formatted and filed. You'll be the central point of contact for scheduling accuracy, stakeholder communication, and operational documentation—ensuring no shore power connection is missed and all systems run seamlessly.

This role requires strong organizational skills, proficiency with operational software, excellent communication abilities, and a commitment to accuracy and excellence.

WHAT YOU'LL DO

• Build, manage, track, and maintain shore power connection schedules for all sites; ensuring accuracy and up-to-date information in operational software and tools
• Develop, audit, and submit daily, weekly, monthly, and year-end reports to customers
• Coordinate shore power connection and system maintenance schedules with sub-contractors and key stakeholders
• Actively and effectively communicate status updates, changes, and cancellations to all stakeholders, ensuring no shore power connection is missed
• Manage, audit, and send out daily connection and incident reports to Port Officials and Cruise Line personnel
• Create and maintain project file folders for annual support projects, ensuring documentation is complete and accurately recorded
• Manage and maintain the shore power email inbox, ensuring communication is organized, clear, accurate, and timely
• Track, ship and manage site/project materials and assets
• Coordinate with internal stakeholders to resolve issues found in report audits
• Assist with data compilation for marketing and accounting efforts; coordinate with accounting to review and track monthly billing and change orders
• Support management with administrative tasks; communicate effectively with internal and external stakeholders; document processes accordingly

WHAT YOU'LL NEED

Required Qualifications

• Associate degree or equivalent 2-year college/technical school, or relevant work experience
• Strong attention to detail and exceptional organizational skills
• Proficient in Microsoft Office Suite and Excel; comfortable with database entry and project management software
• Strong verbal and written communication skills with ability to respond quickly and professionally
• Excellent time management and task prioritization skills
• Strong customer service skills and ability to communicate professionally with customers and key stakeholders
• Ability to work collaboratively, demonstrate initiative, and seek continuous self-improvement

Preferred Qualifications

• Experience with Smartsheet, Power BI, or Power Automate
• Experience with project tracking and operational database management
• Familiarity with port operations, maritime industry, or similar logistics environments
• Demonstrated flexibility and ability to manage high-volume periods and competing priorities

No travel required; position is 100% in-office at our Tennessee operations facility.

Offers of employment are contingent upon successful completion of a background check and pre-employment drug screening in accordance with Tennessee state law.

Watts Marine is an Equal Opportunity Employer. We welcome candidates from all backgrounds and are committed to creating an accessible hiring process. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Job Type: Full-time

Pay: $43,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Microsoft 365: 3 years (Preferred)
• Administrative: 3 years (Preferred)
• Project coordination: 3 years (Preferred)

Ability to Commute:

• Alcoa, TN 37701 (Required)

Ability to Relocate:

• Alcoa, TN 37701: Relocate before starting work (Required)

Work Location: In person

Salary : $43,000 - $50,000