What are the responsibilities and job description for the Assistant Property Manager position at Watts Group, Inc.?
Summary:
This position supports the Property management team to include assisting with actively managing our residential units. Works within their department for accomplishing goals while providing excellent customer service.
Key Responsibilities & Essential Functions:
- Assists with the operations, maintenance, administration, and improvement of commercial and residential properties.
- Assists with the direct collection of monthly assessments, rental fees, and deposits and payment of incurred operating expenses.
- Assists with the inspecting of grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Assists with Property Manager when meeting with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Provides insights and ideas to the Marketing Department to market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Assists with the preparation and administration of contracts for provision of property services such as cleaning, maintenance, and security services.
- Assists with the move in and move out procedures during the turns for the residential properties. Understands there is a blackout period for using PTO during the designated turns.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Able to read and understand contracts. Can execute the lease process and forms.
- Comply with industry legal requirements, especially related to Federal and Local Fair Housing Laws.
- Assists with the following up with past due rent invoices, creating three day notices and starting the eviction process.
- Maintain clean common areas and work with maintenance for minor property updates and repairs.
- Remain visible in the business community and in the market place in which the company operates and provide a positive and professional image for the company.
- Proactively establish and maintain effective working team relationships and provide excellent customer service internally and externally.
- Ensure that all customer complaints are documented, acted upon and monitored until issues are settled within their scope of authority.
- This position is expected to present a professional, businesslike image to clients, visitors, customers and the public. Acceptable personal appearance is an ongoing requirement of employment.
- Performs other duties as assigned.
Job Requirements/Specifications:
- A minimum of 2 years of Property Management experience preferred
- College degree preferred
- Valid driver’s license required
- Proven excellent communication skills
- Minimum 3 years customer service and/or sale experience
- Ability to create and maintain positive relationships with residents, vendors, customers, and internal departments
- Ability to resolve conflict and mediate disputes
- Strong time management skills and ability to multi-task and balance conflicting priorities
- Ability to set up systems and remain organized
- Demonstrated ability to handle confidential information appropriately
- Proficient with MS Office (Word, Excel, PowerPoint)
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person