What are the responsibilities and job description for the Service Advisor position at Watsonville Ford?
Do you want to work for an established dealership in California that has a Mom & Pop feel? Look no further than Watsonville Ford! Our employees enjoy flexible hours with no micromanaging, support for long term growth, and a good team camaraderie.
We are looking for a Service Advisor to join our team. Responsibilities include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits:
- Pay based on experience
- Hourly plus Commission
- Health Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- PTO & Sick Leave
- Paid Holidays
- 401(K)
- No Weekends
- Employee pricing on vehicles, parts, and service
- Great team atmosphere
Location:
- In Person. Watsonville Ford 550 Auto Center Dr, Watsonville, CA 95076
- Monday - Friday. 9 Hour Days.
Responsibilities:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Qualifications:
- High school diploma or equivalent
- Past experience as a service advisor, assistant lane manager or service consultant
- High CSI required
- Previous experience at a Ford dealership is a plus
- Spanish Speaker preferred
- Ability to identify the problem quickly
- Proven record of achieving exceptional customer satisfaction
- Computer skills and willingness to learn new programs (CDK, MyKaarma.)
- Organizational skills and professional attitude
- Ability to learn new technology and repair and service procedures and specifications
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.