Senior Solutions Specialist - Single Use - East Coast

Location: Massachusetts, North Carolina or Mid Atlantic

Location Type: Remote

Website: https://www.wmfts.com/en/

Group: https://www.spiraxgroup.com/

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

This Role Will Focus On

As the Senior Solutions Specialist – Single Use (SSS) for Watson-Marlow Architect (WMA), you will play a key leadership role in driving the growth, adoption, and technical success of the WMA platform across the USA Life Sciences division. Reporting to the Vice President, you will work collaboratively with Sales, Engineering, Product Management, and Marketing teams to deliver best-in-class solution expertise, support complex customer projects, and ensure WMA solutions meet evolving customer needs from early-stage design through full-scale manufacturing.

You will serve as the technical authority on Single-Use Systems (SUS), providing deep expertise in system architecture, fluid path design, product integration, and validation considerations. The SSS will be responsible for translating customer requirements into scalable, high-value solutions while supporting the commercial team in positioning WMA effectively within the market.

The primary responsibility of the SSS will be to work cross-functionally throughout the Life Sciences division to define, develop, and standardize solution best practices for WMA. This includes creating sales enablement resources, supporting new product introductions, and ensuring alignment between global teams and US stakeholders.

This role will be expected to build and maintain a strong network within the Single-Use ecosystem, including end users, EPCM firms, system integrators, and industry organizations. In this high-impact role, you will act as a thought leader by representing Watson-Marlow at industry events, influencing market perception, and driving adoption of WMA solutions through technical credibility and strategic engagement.

What You’ll Be Doing

• Solution Leadership: Serve as the subject matter expert for WMA and Single-Use Systems, supporting system design, workflow mapping, and architecture recommendations to meet customer requirements.
• Sales Enablement: Partner with the sales team through customer co-visits, technical presentations, and deep-dive discussions to clearly articulate the value and capabilities of WMA solutions.
• Large Project Support: Provide technical guidance on complex customer projects from initial design through execution, including risk analysis, solution optimization, and project reviews.
• Technical Expertise: Maintain deep knowledge of SUS trends, competitive platforms, regulatory requirements, and customer URS to inform solution design and commercial strategy.
• Training and Development: Design and deliver training programs for customers, internal teams, and industry partners to enhance understanding and adoption of WMA solutions.
• Innovation and Product Support: Support new product introduction activities including beta testing, voice-of-customer (VOC) collection, documentation development, and training content creation.
• Strategic Planning: Collaborate with the WMA Business Manager and cross-functional teams to develop and execute market strategies that improve awareness, positioning, and adoption of WMA in the US.
• Relationship Building: Build and maintain strong relationships with EPCM firms, system integrators, and key customers to drive specifications and successful project execution.
• Technical Content Development: Develop application notes, configuration guides, and digital enablement tools to support both internal and external stakeholders.
• Networking and Industry Engagement: Attend and present at conferences, trade organizations, and industry events to expand network reach and establish thought leadership in the SUS space.
• Communication and Alignment: Ensure seamless coordination between global WMFTS teams and US stakeholders to maintain consistency in messaging, capabilities, and execution.

Who You’ll Be Working With

This role is highly cross-functional and requires strong collaboration with Sales, Engineering, Product Management, Marketing, and the WMA Business Manager. Success in this role depends on building effective partnerships internally while also developing strong external relationships with customers, EPCM firms, system integrators, and industry organizations.

This is what you’ll need to be successful in this role

• Willingness and ability to travel up to 50% to support customer engagement, project execution, and industry events.
• Demonstrated track record of successfully growing a Single-Use business, with experience supporting revenue exceeding $5 million.
• Bachelor's degree in business, Life Sciences, Engineering, or a related technical field required; advanced degree preferred.
• Minimum of 10 years of experience in biopharmaceutical applications, system design, or Single-Use technologies.
• Comprehensive knowledge of Single-Use system architecture, configurable fluid path solutions, and engineering design principles.
• Proven leadership and problem-solving capabilities with a strong customer-focused mindset.
• Strong business acumen with the ability to influence both commercial and technical stakeholders.
• Advanced technical consultation skills, including process mapping and workflow optimization.
• Excellent presentation, communication, and analytical skills.
• Proficiency in Microsoft Office and familiarity with CRM systems and team-based project management tools.

This position offers a salary range of USD 101,166.00 - 121,000.00 Salaried per year and eligibility for a Sales Incentive Program. Final salary offers are determined by multiple factors, including education, experience, internal equity, geographic location, and the candidate’s expertise, and therefore may vary from the range listed. For roles based outside Massachusetts, the applicable salary range may be lower.

Physical Demands:

• Mobility: This role requires the ability to drive, travel within your designated territory and present products to clients. Must be able to sit for extended periods of time traveling to and from customer sites, hotels, offices, etc.
• Vision and Hearing: Ability to use a computer and read documents. Effective communication skills to interact with colleagues and clients.
• Communication: Effective communication skills to interact with colleagues and clients either in-person, phone, or video conferencing tools (ie: Teams or Zoom). The ability to exchange accurate information and communicate information and ideas so others will understand.
• Work Environment: must be adaptive to different environments as this position can range from a typical remote environment, office environment, and travel environment with potential medium/high noise and basic office equipment.

Reasonable accommodations will be provided to enable individuals with disabilities to perform essential job functions.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• Robust Retirement Plan: Benefit from a 5% employer 401K contribution, plus a 50% match on up to 3% of your contributions for added financial security, empowering your financial security.
• Comprehensive and Supportive Parental Leave: Experience our inclusive, gender-neutral parental leave policy, offering 16 weeks at 100% pay. Upon your return, enjoy a gradual transition with a unique 80% work schedule while still receiving 100% of your pay for the first 6 months, ensuring a balanced reintegration into the workplace.
• Generous Time Off: Enjoy ample time off to recharge and attend to life's circumstances with generous vacation and well-being day, 9 observed holidays, 1 floating holiday day, up to 15 caregiver days, and 80 hours of annual sick leave.
• Community Engagement Opportunities: Make a difference with 3 paid volunteer days each year, encouraging you to give back to the community and causes you care about.
• And Many More Benefits: Such as an offering of 3 healthcare plans with HSA contributions along with other benefits designed to support your well-being and professional growth. We invite you to explore all the ways we strive to create a fulfilling and rewarding work environment.

Company Overview

At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.