This role is responsible for providing pre- and post-sales product support to internal and external customers. The Parts & Supplies Manager will work closely with other business divisions such as the factory, technical support, sales, and marketing to effectively gather information on parts & supplies, forecast sales and warranty movement, set up and maintain parts information in our systems, and support sales activities.

Responsibilities

• Develop extensive personal knowledge of all GREE products, their applications, and configurations.
• Work with factory teams to gather, organize, verify, and publish parts information including critical parts lists, and exploded views.
• Proofread and edit lists from our vendors ensure accuracy and consistency.
• Respond to customer product inquiries in a professional, thorough, and timely manner.
• Prepare and upload test parts & supplies information to our website, and properly maintain information in Mincron, PIM, and Salesforce.
• Monitor and forecast warranty parts usage to create warranty reports, and work with the planning team to order parts to ensure we are able to support warranties.
• Utilize computer software programs as required to collect and analyze movement data.
• Work with sales, product, and planning teams to find new opportunities to provide parts and supplies to customers.

Qualifications:

Education Requirements

• Minimum of 5 years HVAC experience is required.
• A degree in a related HVAC field is preferred but not required.

Preferred Skills

• Extensive knowledge of basic HVAC and Refrigeration theory and applications.
• Extensive knowledge of inverter heat pump mini-splits and VRF systems, including both air-to-air and air-to-water.
• Demonstrated working knowledge in HVAC parts & supplies.
• Excellent verbal and written communication skills.
• Must be organized and detail-oriented.
• Capable of managing multiple priorities.
• Self-motivated with a high sense of urgency.
• Ability to work alone or in a team.
• Well-versed in Microsoft Office programs and Adobe Acrobat.
• Bilingual in French, Spanish, or Mandarin is a plus.
• Ability to lift equipment, compressors, motors, sheet metal parts, etc., capable of climbing ladders, and able to stand for long periods of time.

Additional Notes

This position is a hybrid remote.

This position requires 15% travel.

This position reports to the Sr. Director of Product.